Spa Operations Leader – Guest Experience & Growth

Heights Wellness Retreat; Austin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free massages

Facials

Paid vacation

Discounted health insurance

Dental and vision insurance

Paid liability insurance

Rewards program for colleagues

Job summary

Massage Heights in Austin, TX seeks a dedicated Massage Therapist to join our team and grow a meaningful career. This is a full-time role with opportunities for leadership and trainer paths, plus a comprehensive benefits program.

You will educate guests on services, promote lifestyle programs, achieve sales goals, and deliver exceptional guest experiences while upholding our standards and brand values.

Qualifications

• Must be guest driven and focused on service.
• Strong leadership, organization, communication and interpersonal skills.
• Proven track record in achieving sales goals.
• Experience in training, coaching, and conflict resolution a plus.
• Available to work varied hours/weekends, evenings, holidays, etc.

Responsibilities

• Directly supervise and be accountable for all operations when the Retreat Director is not present.
• Be willing to work full time to cover various shifts, including evenings and weekends.
• Create an environment that is passionate about providing Guest service.
• Meet and exceed sales goals.
• Lead by example: achieve personal as well as team goals.
• Coach Team Members to achieve peak performance.
• Create a positive Team environment.
• Educate guests with knowledge and confidence on the services, products and programs available.
• Present Lifestyle Programs, Gift Certificates and retail products.
• Promote the therapeutic benefits of regular massage and skin therapy.

Skills

Guest service

Leadership

Communication

Sales experience

Team player

Tools

MS Office

Job description

Massage Heights in Austin, TX seeks a dedicated Massage Therapist to join our team and grow a meaningful career. This is a full-time role with opportunities for leadership and trainer paths, plus a comprehensive benefits program.

You will educate guests on services, promote lifestyle programs, achieve sales goals, and deliver exceptional guest experiences while upholding our standards and brand values.