Lead Spa Attendant- Female (Full Time) (37141)

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Agua Caliente Casinos in Palm Springs seeks a Spa and Pool Operations Supervisor to lead the spa, pool and locker facility teams, ensuring first-class guest experiences and adherence to Forbes 5-star service standards. The role requires strong guest service, staff training, inventory control, and coordination of opening/closing duties, with emphasis on safety, cleanliness, and professional presentation.

English proficiency and Riverside County health card within a week, plus Responsible

Qualifications

• High School Diploma or GED is required.
• 2 years spa customer and operations experience preferred.
• Good communications skills and must be computer literate.
• Must be able to communicate in English.
• Must obtain Riverside County Health Department card within one week.
• Must complete Responsible Alcoholic Beverage Certificate within 60 days.

Responsibilities

• Ensures excellent service by maintaining Forbes 5 star and Ace service standards by staff.
• Greet guests in a warm and friendly manner as they enter the spa.
• Be knowledgeable in spa wellness amenities and equipment.
• Support team with directives to maintain stations and duties.
• Keep areas stocked and refreshed.
• Support management in operations of spa and pool.
• Educate guests on amenities, circuits and equipment.
• Assist pool team and spa attendant team.
• Ensure inventory levels are maintained.
• Ensure team restocking during opening and closing tasks.
• Maintain training on all equipment and certifications.
• Monitor schedules of guests and team.
• Must adhere to Tribal Ordinance, regulations and internal controls.

Skills

Spa customer service

Operations coordination

English communication

Computer literacy

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Job Description Summary

Assist with the maintaining and directing of the pool, spa and locker facility teams. Supports guest and team communication for smooth operations by ensuring guests are being taken care of and team is working together.

Assist with the maintaining and directing of the pool, spa and locker facility teams. Supports guest and team communication for smooth operations by ensuring guests are being taken care of and team is working together.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Ensures excellent service by maintaining the Forbes 5 star and Ace service standards are being performed by staff.
• Greet all guests in a warm and friendly manner as they enter the spa.
• Be knowledgeable in spa wellness amenities and equipment.
• Support team with directives to maintain stations and duties.
• Keep areas stocked and refreshed.
• Support management in operations of spa and pool.
• Educate guests on amenities, circuits and equipment.
• Assist pool team and spa attendant team.
• Ensure inventory levels are maintained.
• Ensure team is restocking through daily tasks for the opening and closing teams.
• Maintain training on all equipment and keep certifications monitored.
• Keep staff on track with duties while listening and addressing concerns.
• Perform on boarding and ongoing training for equipment, general operation of duties and implementations.
• Monitor schedules of guests and team.
• Must adhere to all Tribal Ordinance, regulations and the ACRM and ACPS Systems of internal controls and standard operating procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None

Qualifications

Required Education and/or Experience

• High School Diploma or GED
• 2 years Spa customer and operations experience preferred.
• Good communications skills and must be computer literate.
• Must be able to communicate in English
• Must be able to obtain a Riverside County Health Department card within one week of employment.
• Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment.

Working Conditions/Physical Demands

Some exposure to nail and/or hair related products. To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalat when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.