Luxury Spa Manager: Lead Operations & Guest Experience

Ennismore; Miami Beach, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ennismore's Delano Miami Beach Spa is seeking a seasoned Spa Manager to oversee daily operations, ensure impeccable service, and lead a diverse team of therapists, attendants, and coordinators in a luxury wellness environment.

You will drive guest satisfaction, staff development, inventory control, and seamless guest experiences across multiple disciplines, maintaining brand standards and operational excellence.

Qualifications

• Minimum of 1-2 years in a supervisory or management role within a spa or wellness environment.
• Experience in upscale or luxury lifestyle hotel settings.
• Strong leadership, guest service, and staff development skills.

Responsibilities

• Collaborate daily with the Director of Spa; provide shift updates and monthly reports.
• Ensure cleanliness and maintenance of spa, equipment, and guest areas.
• Oversee spa staff scheduling and ensure proper guest communication.
• Lead staff performance reviews and development plans.
• Manage inventory, supplies, and spa software operations.
• Handle guest services, resolve issues, and maintain high satisfaction.

Skills

Leadership

Spa management

Staff development

Customer service

Scheduling

Communication

Hospitality

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Spa management software

MS Office

Job description

Ennismore's Delano Miami Beach Spa is seeking a seasoned Spa Manager to oversee daily operations, ensure impeccable service, and lead a diverse team of therapists, attendants, and coordinators in a luxury wellness environment.

You will drive guest satisfaction, staff development, inventory control, and seamless guest experiences across multiple disciplines, maintaining brand standards and operational excellence.