Spa Operations Lead

Arch Amenities Group; Miami Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Arch Amenities Group is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. This position is responsible for supervising service providers, maintaining high standards of service, supporting team development, and ensuring the facility runs smoothly and efficiently.

The role requires strong leadership, customer service orientation, scheduling and training skills, and the ability to manage inventory, cleanliness, and guest relations across all spa areas.

Qualifications

• Must have a high school diploma or GED; college coursework preferred.
• Minimum 3 years in a spa or hospitality environment.
• Strong customer service orientation and leadership abilities.
• Excellent verbal and written communication skills.
• Organizational and multitasking capabilities; attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfortable with sales and promotional activities.
• Ability to respond calmly in emergencies.

Responsibilities

• Lead and support a team of spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, hiring, onboarding, scheduling, and training of all spa staff.
• Oversee daily appointment flow and ensure excellent service delivery.
• Maintain cleanliness, hygiene, and sanitation standards in all spa areas.
• Manage inventory and submit monthly product counts and financial reports, including payroll.
• Coordinate new hire orientation and training on services, customer experience, and operational systems.
• Schedule regular continuing education with vendors/trainers to keep staff current on products and best practices.
• Handle guest inquiries and complaints professionally, ensuring positive guest relations.
• Create and implement spa operating procedures with the manager.
• Assist with spa promotions, events, and marketing initiatives.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Sales & promotions

Emergency response

Education

High School Diploma or GED

Some college preferred

Job description

Arch Amenities Group is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. This position is responsible for supervising service providers, maintaining high standards of service, supporting team development, and ensuring the facility runs smoothly and efficiently.

The role requires strong leadership, customer service orientation, scheduling and training skills, and the ability to manage inventory, cleanliness, and guest relations across all spa areas.