Spa & Retail Experience Lead

Trump International Beach Resorts - Sunny Isles; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Trump International Beach Resorts - Sunny Isles is seeking a courteous Spa Front Desk Associate in Sunny Isles, FL to welcome guests, schedule spa appointments, and promote retail products. You will assist spa operations, answer inquiries, process payments, and balance cash at the end of your shift.

Responsibilities include maintaining spa areas, assisting therapists, stocking merchandise, and ensuring displays are fresh and organized in Spa and Cabana Shop, while upholding Forbes standards and

Qualifications

• 1+ years Reception/Front desk experience (Medical, Spa, Restaurant, Retail).
• Excellent communication skills.
• Computer skills with basic MS Office proficiency.
• Strong Microsoft Office skills with emphasis on Excel. Book 4 Time experience a plus.

Responsibilities

• Daily setup of Spa including treatment rooms, locker rooms, Fitness Center and lounge.
• Greet all guests promptly and in a courteous manner.
• Scheduling spa appointments and selling additional services and products.
• Handle all communications courteously, providing accurate information.
• Check-in & out Spa guests accordingly to their itinerary.
• Collect payments for services and retail products and post all charges following accounting procedures.
• Attend training seminars, department meetings, and product knowledge when needed.
• Maintain in-store and hotel display cases with visual displays.
• Picks up boxes from Receiving Department when necessary.
• Restocks all needed areas of the store and continually organizes merchandise.
• Greets all guests as specified in the Trump International Beach Resort and Forbes Standards protocols.
• Notify Shop Leadership promptly of all problems and/or unusual matters.
• Run closing reports and closing register accordingly.

Skills

Reception/front desk experience

Excellent communication skills

Fluent English

Spanish helpful

Tools

Microsoft Office

Excel

Job description

Trump International Beach Resorts - Sunny Isles is seeking a courteous Spa Front Desk Associate in Sunny Isles, FL to welcome guests, schedule spa appointments, and promote retail products. You will assist spa operations, answer inquiries, process payments, and balance cash at the end of your shift.

Responsibilities include maintaining spa areas, assisting therapists, stocking merchandise, and ensuring displays are fresh and organized in Spa and Cabana Shop, while upholding Forbes standards and