Spa & Retail Shop Coordinator

Trump International Beach Resort; Florida; On-site; USD 26,000 - 42,000; Full time

Job summary

Trump International Beach Resorts in Sunny Isles Beach, FL seeks an attentive front desk professional to manage spa and cabana shop duties. You will greet guests, schedule treatments, upsell services, and handle payments while maintaining a polished appearance and high service standards.

The role requires at least 1 year of reception/front desk experience, strong English communication, and a helpful attitude toward Spanish-speaking guests. Experience with MS Office is a plus.

Qualifications

• Required 1+ years Reception/Front desk experience (Medical, Spa, Restaurant, Retail)
• Excellent communication skills

Responsibilities

• Greet guests promptly and provide spa information
• Scheduling spa appointments and selling additional services and products
• Handle payments for services and retail products and post charges
• Assist Cabana Shop merchandising and restocking
• Maintain store cleanliness and display standards
• Inform Spa Leadership of any problems or questions

Skills

Reception/front desk experience

Excellent communication skills

Spanish helpful

Tools

Microsoft Office

Excel

Job description

Job Details

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL, Position Type: Full-Time/Part-Time, Education Level: None, Salary Range: Undisclosed, Job Shift: Any, Job Category: Hospitality - Hotel, Summary

Responsible for all daily operation of Spa, Spa Front Desk and Spa Retail and Fitness Center when scheduled at Spa.

Promotes and sells hotel merchandise to guests when scheduled at Cabana Shop.

Essential Duties and Responsibilities in Spa

• Daily set up of Spa including treatment rooms, locker rooms, Fitness Center and lounge.
• Greet all guests promptly and in a courteous manner.
• Provide guests with Spa information and retail product lines.
• Scheduling spa appointments and selling additional services and products.
• Handle all communications courteously, providing accurate information.
• Respond promptly to all emails.
• Check-in & out Spa guests accordingly to their itinerary.
• Collect payments for services and retail products and post all charges following accounting procedures.
• Inform Spa Leadership, and fellow team members of any problems or questions.
• Attend training seminars, department meetings, and product knowledge when needed.
• Complete necessary requisition forms for items regularly needed from store room.
• Keep Spa well organized, and arrange retail merchandise and back-stock easy to find.
• Maintain in-store and hotel display cases with visual displays. Displays always need to be fresh, clean and organized.
• Assist therapists when needed.
• General knowledge or resort and other departments.
• Inform Spa Leadership when supplies when needed from outside vendors.
• Before closing call guests and therapist to confirm appointments.
• Run closing reports and balance bank at end of shift.
• Daily closing of Spa including treatment rooms, locker rooms, and lounge.
• Ensure locker rooms, lounge is well maintained and stocked throughout the day.
• Maintain locker room, spa lounge and fitness center areas in a clean and organized manner. Pick up after guests when needed.

Essential Duties & Responsibilities in Cabana Shop

• Displays merchandise and restocks sold items.
• Picks up boxes from Receiving Department when necessary.
• Unpacks and prices all merchandise with accuracy in a timely manner.
• Meets attendance requirements.
• Knowledge of products sold and where they are stocked.
• Processes cash, credit card and room charges accurately and efficiently.
• Maintains cleanliness of store, outside display cases and fitting room, this includes vacuuming, dusting, cleaning glass shelves, and wiping up spills and debris when necessary.
• Fill out departmental transfer forms and pick up items from the store room when necessary.
• Restocks all needed areas of the store and continually organizes merchandise
• Greets all guests as specified in the Trump International Beach Resort and Forbes Standards protocols.
• Must be able to complete all aspects of the job on a regular basis.
• Notifies Shop Leadership promptly of all problems and/or unusual matters.
• Attends all appropriate hotel meetings and training sessions, including responsible vendor new hire class and quarterly update meetings.
• Team member demeaner is polite, friendly, and helpful to all guests, management and fellow employees.
• Maintains cleanliness and condition of equipment including computer, desk, and work area.
• Complies with all hotel standards, policies and rules including Forbes Standards.
• Remains current with hotel information and changes.
• Complies with hotel uniform and grooming standards.
• Other duties as assigned.
• Run closing reports and closing register accordingly. Responsible for even cash register.

Qualifications

Education / Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required 1+ years Reception/Front desk experience (Medical, Spa, Restaurant, Retail)
• Excellent communication skills

REQUIREMENTS

Physical demands

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear
• The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
• Position may require reaching with hands and arms
• Position may require lifting, moving and or pushing at least 50 lbs.

Communication

• Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
• Must read, write and speak the English language fluently
• Knowledge of Spanish helpful

Computer skills

• Strong Microsoft Office skills with emphasis on Excel. Book 4 Time experience a plus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.