Spa Operations Coordinator - Mii amo

Mii amo; Sedona (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Enchantment Resort, through Mii amo Spa, seeks a guest services associate dedicated to delivering warm, personal experiences for guests and team members. The role covers information gathering, reservations, and seamless guest support across the Spa Suites and resort operations.

The ideal candidate greets guests, communicates authentically, and maintains high standards for guest privacy while supporting a fast-paced, collaborative environment.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic, authentic communication skills in a high touch environment.
• Prior guest service experience desired.
• Strong computer skills or familiarity with guest management systems.

Responsibilities

• Greet guests and teammates in a warm, welcoming manner.
• Reserve requested services and classes; modify reservations as needed.
• Provide information, answer calls, and maintain confidentiality of guest data.
• Proactively communicate between departments to support guest needs.
• Maintain Spa Suites and Back-of-House areas in good condition and ready for use.
• Check-in and check-out guests, send confirmations, and note guest preferences.

Skills

Fluent English

Empathetic communication

Education

High school diploma or equivalent

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!

Basic Function

Responsible for providing warm, personal and anticipatory service and support to the Operations of the Spa Suites, Team and Guests across a range of tasks and functions in alignment with the Forbes 5 Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed

1. Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask.
2. Use names whenever possible and project an authentic and kind interest to connect with each person.
3. Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout and location of other amenities and the Story of Boynton Canyon.
4. Be informed and engaged with today's schedule, with today's guests and their needs along with other aspects of today's operations that might impact you along with how you can best support the team throughout your shift.
5. Embrace and Practice "the next best yes" when confronted with a question, obstacle or opportunity.
6. Easily able to offer additional explanation of all treatments, classes and programs including complimentary additional services and experiences along with contra-indications and spa guidelines.
7. Able to easily and efficiently reserve requested services, send a confirmation itinerary and add appropriate notes to best serve our guests, check a guest in/out and inform our team while always maintaining the confidentiality of guest information.
8. Aware and sensitive to balancing, efficient booking times and respectful of any special circumstances or situations.
9. Proactively Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
10. Monitor and maintain with care the Spa Suites, Back-of-House Areas and surrounding landscape so they are all fully functional, in good order and ready to go.
11. Maintain a safe, clean and neat work environment.
12. Check-In with the appropriate Leadership Team in place for the day with any updates, questions, changes or concerns.
13. Be informed and engaged with all administrative tasks and responsibilities including but not limited to reporting of issues, managing inventory, taking breaks, punching in, etc.
14. All other duties, tasks and responsibilities in support of the team and operations as assigned.

Supervision Exercised

None

Supervision Received

Aligned direction from the Spa Suites Leadership Team including Leads, Supervisors and Managers

Minimum Requirements

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment. Strong computer skills required.

Physical Requirements

• Lifting & Carrying up to 50 lbs.
• 70% standing, walking, bending & lifting
• 30% sitting
• Extensive Computer Use
• Hearing and manual dexterity
• Distance vision 1-3 feet
• Use of cleaning and sanitizing solutions
• Ability to drive a cart