SPA Concierge

Acqualina Resort & Residences on the Beach; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Program

Paid Holidays

Vacation

Tuition Reimbursement

Complimentary Parking

Employee Meals

Spa Discounts

Job summary

Acqualina Resort & Residences on the Beach is seeking a Spa Receptionist to warmly welcome hotel guests, residents and visitors, provide treatment and product information, and promote spa offerings in line with set standards.

The role focuses on scheduling, yield management, and retail oversight to drive spa revenue, while maintaining confidentiality and delivering a memorable guest experience through teamwork and a flexible schedule.

Qualifications

• Reading, writing, and oral proficiency in English.
• A minimum of 6 months as Spa Receptionist in a Five Stars Spa or 9 months in a non-Five Stars Spa.
• Experience with a spa booking engine such as Spasoft or others.
• Experience in guest service or similar experience.
• Positive demeanor and commitment to spa needs, colleagues, and guests.
• Provide legible communication and direction.
• Compute basic mathematical calculations
• Computer literate and experienced.
• Must be willing to work a flexible schedule and handle pressure.
• Desirable: fluency in another language (Spanish/Portuguese/Russian).

Responsibilities

• Welcome hotel guests, residents and external guests to the Spa.
• Answer inquiries for treatments or retail sales and promote promotions.
• Drive spa revenue through scheduling, yield management and sales.
• Ensure operational procedures, codes of conduct and standards are followed.
• Organize scheduling and maximize use of time; oversee retail area.
• Provide guests with a memorable spa experience to achieve financial goals.

Skills

English proficiency

Spa receptionist experience

Spasoft booking engine

Guest service

Computer literacy

Multi-tasking

Flexibility

Problem solving

Teamwork

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages Medical, Dental, Vision Insurance Life Insurance 401K Program Paid Holidays and Vacation Outstanding Recognition and Awards Program Effective Training Programs Tuition Reimbursement Complimentary Parking and Meals in Dedicated Employee Restaurant Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases Management Programs to Progress on Your Career Journey Health and Wellness Fairs

JOB OVERVIEW: Welcome hotel guests, residents and external guests to the Spa and answer all inquiries for treatments or retail sales while observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be offered at the time. Responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales. To ensure that all operational procedures, codes of conduct and standards of appearance for the Spa Reception operations as set forth by the Executive Spa Director and other members of the Spa management team are implemented and adhered to. Organize scheduling and maximize use of time within the day, overseeing the retail area and making sure guests are receiving a memorable spa experience in order to achieve spa financial goals.

REPORTS TO: Spa Manager/Spa Director

SUPERVISES: Spa Reception Operations

WORK ENVIRONMENT:

• Remain standing for 8 hours & stair climbing to access various locations within spa.
• Lifting and/or moving up to 50 pounds.
• Under variable temperature conditions (or extreme heat or cold)
• Under variable noise levels
• Outdoors/indoors
• Working evening, weekends, and holidays.

KEY RELATIONSHIPS:

Internal: Hotel Reception Manager, Hotel Reservationists, Hotel Receptionists, Spa Staff, Finance, Food & Beverage, Housekeeping, Engineering, Human Resources

External: Hotel Guests, Residents, Members, Local Guests & VIP sites.

QUALIFICATIONS

Essential:

1. Reading, writing, and oral proficiency in English language.

2. A minimum of 6 months as Spa Receptionist in a Five Stars Spa or 9 months in a non-Five Stars Spa.

3. Previous experience with a spa booking engine such as Spasoft or others.

4. Experience in guest service or similar experience.

5. Positive demeanor.

6. Commitment to spa needs, colleagues, and guests.

7. Provide legible communication and direction.

8. Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

9. Computer literate and experienced.

• Must be willing to work a flexible schedule.
• Must be self-motivated, proactive.
• Must be flexible and able to work efficiently under pressure.
• Must be able to multi-task

10. Ability to:

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow-up

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly

e. Understand guest service needs

f. Work cohesively with co-workers as part of a team

g. Work with minimal supervision

h. Maintain confidentiality of guest information and pertinent hotel data

Desirable:

1. Fluency in second language, preferably Spanish, Portuguese or Russian.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 10 to 50 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach 3 feet.

4. Remain standing for 8 hours & stair climbing to access various locations within spa.

5. Satisfactory communicate with the guests, management and co-workers to their understanding.