Spa Membership Sales & Guest Experience Lead

Hand & Stone - 168 Northwest HWY - Park Ridge, IL; Park Ridge (IL); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

KinderCare discount

LifeMart program

Descrizione del lavoro

Hand & Stone Massage and Facial Spas in Park Ridge, IL seeks a friendly Spa Associate to welcome members and guests and ensure every visit feels special. You will answer phones, schedule appointments, and promote our membership services to help members maximize their benefits.

Join a team focused on five-star service, cleanliness, and effortless guest experiences. Training, growth opportunities, and a supportive work environment are part of our culture as we help clients unwind and feel their

Competenze

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Mansioni

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Know the menu of services in detail.
• Communicate promotions and service options to clients.
• Schedule appointments and answer phones.
• Maintain spa cleanliness.
• Perform other duties as assigned.

Conoscenze

Sales goals

Customer service

Communication

Phone etiquette

Appointment scheduling

Cleanliness standards

Descrizione del lavoro

Hand & Stone Massage and Facial Spas in Park Ridge, IL seeks a friendly Spa Associate to welcome members and guests and ensure every visit feels special. You will answer phones, schedule appointments, and promote our membership services to help members maximize their benefits.

Join a team focused on five-star service, cleanliness, and effortless guest experiences. Training, growth opportunities, and a supportive work environment are part of our culture as we help clients unwind and feel their