Spa Manager - New Olympia Location

Serenity Spa; Olympia (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Flexible scheduling

Employee discounts on services and ret

Job summary

Serenity Spa is seeking an experienced Spa Manager to lead the opening of our brand-new Olympia location, build the team, set culture, and deliver the premium guest experience Serenity is known for. You will oversee daily operations, front desk, and service staff, drive sales, train staff, and collaborate with senior leadership to ensure operational excellence and a welcoming, relaxed atmosphere.

This Full-Time role offers growth, leadership development, and a chance to shape a growing spa brand

Qualifications

• Experience managing spa, salon, wellness, or hospitality teams.
• Minimum 2 years customer service experience.
• Minimum 2 years sales experience with coaching ability.
• At least 1 year of leadership or management experience.
• Experience hiring, training, and developing staff.
• Strong organizational, communication, and computer skills.
• Availability to work Tuesday through Saturday.

Responsibilities

• Recruit, interview, hire, onboard, and mentor Spa Coordinators.
• Build a positive team culture and lead monthly meetings.
• Ensure exceptional guest care and resolve concerns.
• Oversee front desk operations and scheduling efficiency.
• Drive membership, packages, and service upsells.
• Track sales and support growth of the Olympia location.

Skills

Leadership

Team development

Customer service

Sales

Communication

Tools

Front desk software

CRM software

Job description

Lead the Opening of Serenity Spa's Newest Location

For over 17 years, Serenity Spa has been a trusted destination for relaxation, wellness, and exceptional guest care in the South Sound. We're excited to bring our signature spa experience to Olympia and are looking for an experienced, passionate Spa Manager to lead our newest location from the very beginning.

This is a unique opportunity to build a team, establish the culture, and help shape the future of a brand-new Serenity Spa. If you're a natural leader who thrives on mentoring others, delivering exceptional guest experiences, and creating an organized, positive work environment, we'd love to meet you.

Learn more about Serenity Spa at https://serenityspa.com.

About the Role

The Spa Manager is the leader of the Olympia spa team and is responsible for the daily operations, guest experience, team development, and overall success of the location.

As the opening manager, you'll play a critical role in launching the spa, hiring and developing the front desk team, creating a welcoming culture, and ensuring every guest experiences the warmth, professionalism, and relaxation Serenity Spa is known for.

You'll work closely with senior leadership while supporting massage therapists, estheticians, and front desk staff to ensure operational excellence, outstanding customer service, and strong sales performance.

This position is ideal for someone who enjoys balancing leadership, coaching, operations, and hospitality while maintaining the calm and welcoming atmosphere that defines Serenity Spa.

What You'll Do

Leadership & Team Development

• Recruit, interview, hire, onboard, and mentor Spa Coordinators.
• Build a positive, supportive, and accountable team culture.
• Coach and develop employees through regular feedback and quarterly performance check-ins.
• Lead monthly front desk team meetings.
• Collaborate with Massage and Esthetics Leads to support practitioners and ensure exceptional guest care.
• Attend monthly Leadership Team meetings and participate in ongoing leadership development.

Guest Experience

• Ensure every guest receives exceptional, personalized service.
• Resolve guest concerns professionally and compassionately.
• Maintain the relaxing, welcoming atmosphere Serenity Spa is known for.
• Train staff on service recovery and guest retention strategies.

Operations

• Oversee daily front desk operations including scheduling, phones, check-in, and check-out.
• Monitor daily appointment schedules to maximize efficiency and guest satisfaction.
• Review unpaid tickets, discounts, and scheduling opportunities.
• Manage inventory of retail products and spa supplies.
• Ensure computers, tablets, and front desk technology remain operational.
• Coordinate team schedules, approve time-off requests, and maintain staffing coverage.

Sales & Business Growth

• Lead the front desk team in membership, package, retail, and service upgrade sales.
• Coach employees on effective sales techniques while maintaining a guest-first approach.
• Track sales performance and celebrate team successes.
• Help grow the Olympia location through exceptional service, guest retention, and community engagement.

What We're Looking For

We're searching for someone who leads with both confidence and compassion.

Our ideal Spa Manager is:

• An inspiring leader who enjoys mentoring and developing others.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Calm under pressure and an effective problem solver.
• Passionate about wellness, hospitality, and creating memorable guest experiences.
• Comfortable having difficult conversations while maintaining professionalism and empathy.
• Self-motivated and proactive.
• A strong communicator who builds trust with both guests and team members.
• Detail-oriented with excellent follow-through.
• Committed to maintaining confidentiality and professionalism.
• Excited to help launch and grow a brand-new spa location.

Qualifications

• Previous spa, salon, wellness, or hospitality management experience required.
• At least 2 years of customer service experience.
• At least 2 years of sales experience with a demonstrated ability to coach others.
• At least 1 year of leadership or management experience.
• Experience hiring, training, and developing employees.
• Strong organizational, communication, and computer skills.
• Ability to work Tuesday through Saturday.

Why You'll Love Working at Serenity Spa

At Serenity Spa, our team is at the heart of everything we do. We believe that when our employees feel supported, appreciated, and inspired, our guests experience that same level of care.

When you join Serenity Spa, you'll enjoy:

• The opportunity to open and lead a brand-new spa location.
• A supportive leadership team invested in your success.
• Professional growth and advancement opportunities.
• Ongoing leadership and sales training.
• A positive, collaborative workplace culture.
• Employee discounts on services and retail.
• Free Service Rewards.
• Paid Time Off.
• Flexible scheduling.
• Health, Dental, Vision, and Life Insurance.
• Performance-based bonus opportunities.

Schedule

Full-Time (40 hours/week)

Regular schedule: 5 days a week (with one weekend day mandatory)

Ready to Help Build Something Special?

As we open our newest location, we're looking for a leader who is committed to establishing a strong team and helping the spa thrive for the long term.

If you're an experienced leader who is passionate about wellness, hospitality, and creating exceptional guest experiences, we'd love to hear from you.

Join Serenity Spa as we bring our relaxing, guest-centered experience to Olympia and become part of an organization that believes in caring for both our guests and our team.