Spa Manager - New Olympia Location

Serenity Spa; Gig Harbor (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Open a new location

Flexible scheduling

Health, Dental, Vision, Life Insurance

Paid Time Off

Employee discounts

Bonus opportunities

Job summary

Serenity Spa in Olympia is seeking an experienced Spa Manager to lead our brand-new location from day one, building the team and shaping the culture.

You will oversee daily operations, guest experience, and sales performance while mentoring front desk staff and collaborating with leaders across massage and esthetics.

This role rewards clear communication, organization, and a calm, guest-focused hospitality mindset as we open a welcoming, wellness-driven home for Serenity Spa.

Qualifications

• Spa, salon, wellness or hospitality management experience.
• At least 2 years of customer service experience.
• At least 2 years of sales experience with coaching ability.
• At least 1 year of leadership or management experience.
• Experience hiring, training, and developing employees.
• Strong organizational, communication, and computer skills.
• Ability to work Tuesday through Saturday.

Responsibilities

• Lead the opening and ongoing development of the Olympia spa location.
• Oversee daily front desk operations, scheduling, and guest flow.
• Coach and develop staff, lead monthly meetings, and maintain culture.
• Drive guest satisfaction, service recovery, and sales performance.

Skills

Leadership

Customer service

Sales

Communication

Organization

Problem solving

Mentoring

Job description

Lead the Opening of Serenity Spa's Newest Location

For over 17 years, Serenity Spa has been a trusted destination for relaxation, wellness, and exceptional guest care in the South Sound. We're excited to bring our signature spa experience to Olympia and are looking for an experienced, passionate Spa Manager to lead our newest location from the very beginning.

This is a unique opportunity to build a team, establish the culture, and help shape the future of a brand-new Serenity Spa. If you're a natural leader who thrives on mentoring others, delivering exceptional guest experiences, and creating an organized, positive work environment, we'd love to meet you.

Learn more about Serenity Spa at https://serenityspa.com.

About the Role

The Spa Manager is the leader of the Olympia spa team and is responsible for the daily operations, guest experience, team development, and overall success of the location.

As the opening manager, you'll play a critical role in launching the spa, hiring and developing the front desk team, creating a welcoming culture, and ensuring every guest experiences the warmth, professionalism, and relaxation Serenity Spa is known for.

You'll work closely with senior leadership while supporting massage therapists, estheticians, and front desk staff to ensure operational excellence, outstanding customer service, and strong sales performance.

This position is ideal for someone who enjoys balancing leadership, coaching, operations, and hospitality while maintaining the calm and welcoming atmosphere that defines Serenity Spa.

What You'll Do

Leadership & Team Development

• Recruit, interview, hire, onboard, and mentor Spa Coordinators.
• Build a positive, supportive, and accountable team culture.
• Coach and develop employees through regular feedback and quarterly performance check-ins.
• Lead monthly front desk team meetings.
• Collaborate with Massage and Esthetics Leads to support practitioners and ensure exceptional guest care.
• Attend monthly Leadership Team meetings and participate in ongoing leadership development.

Guest Experience

• Ensure every guest receives exceptional, personalized service.
• Resolve guest concerns professionally and compassionately.
• Maintain the relaxing, welcoming atmosphere Serenity Spa is known for.
• Train staff on service recovery and guest retention strategies.

Operations

• Oversee daily front desk operations including scheduling, phones, check-in, and check-out.
• Monitor daily appointment schedules to maximize efficiency and guest satisfaction.
• Review unpaid tickets, discounts, and scheduling opportunities.
• Manage inventory of retail products and spa supplies.
• Ensure computers, tablets, and front desk technology remain operational.
• Coordinate team schedules, approve time-off requests, and maintain staffing coverage.

Sales & Business Growth

• Lead the front desk team in membership, package, retail, and service upgrade sales.
• Coach employees on effective sales techniques while maintaining a guest-first approach.
• Track sales performance and celebrate team successes.
• Help grow the Olympia location through exceptional service, guest retention, and community engagement.

What We're Looking For

We're searching for someone who leads with both confidence and compassion.

Our ideal Spa Manager is:

• An inspiring leader who enjoys mentoring and developing others.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Calm under pressure and an effective problem solver.
• Passionate about wellness, hospitality, and creating memorable guest experiences.
• Comfortable having difficult conversations while maintaining professionalism and empathy.
• Self-motivated and proactive.
• A strong communicator who builds trust with both guests and team members.
• Detail-oriented with excellent follow-through.
• Committed to maintaining confidentiality and professionalism.
• Excited to help launch and grow a brand-new spa location.

Qualifications

• Previous spa, salon, wellness, or hospitality management experience required.
• At least 2 years of customer service experience.
• At least 2 years of sales experience with a demonstrated ability to coach others.
• At least 1 year of leadership or management experience.
• Experience hiring, training, and developing employees.
• Strong organizational, communication, and computer skills.
• Ability to work Tuesday through Saturday.

Why You'll Love Working at Serenity Spa

At Serenity Spa, our team is at the heart of everything we do. We believe that when our employees feel supported, appreciated, and inspired, our guests experience that same level of care.

When you join Serenity Spa, you'll enjoy:

• The opportunity to open and lead a brand-new spa location.
• A supportive leadership team invested in your success.
• Professional growth and advancement opportunities.
• Ongoing leadership and sales training.
• A positive, collaborative workplace culture.
• Employee discounts on services and retail.
• Free Service Rewards.
• Paid Time Off.
• Flexible scheduling.
• Health, Dental, Vision, and Life Insurance.
• Performance-based bonus opportunities.

Schedule

• Full-Time (40 hours/week)
• Regular schedule: 5 days a week (with one weekend day mandatory)