Spa Manager: Lead Growth, Guest Experience & Revenue

Hand & Stone Franchise Corp; Shrewsbury (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Job summary

Hand and Stone Massage and Facial Spa in Massachusetts is seeking a full-time Spa Manager to lead our full-service spa. The ideal candidate is goal oriented, growth minded, with a proven background in sales management, spa operations, and customer service.

Responsibilities include coaching the team for membership conversions, driving revenue through scheduling and service upgrades, and building a strong, high-performing staff while ensuring an outstanding client experience.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry
• Flexible schedule – this role requires nights and a weekend day
• Ability to promote the benefits of massage and skin care services

Responsibilities

• Membership Conversion – coach and motivate your spa team to educate and delight clients so they join our Lifestyle Program
• Revenue – drive revenue via scheduling, marketing and upgrading services
• Recruiting – build a team of passionate spa professionals
• Operations – measure and deliver results, create a strong member base, and deliver an excellent client experience

Job description

Hand and Stone Massage and Facial Spa in Massachusetts is seeking a full-time Spa Manager to lead our full-service spa. The ideal candidate is goal oriented, growth minded, with a proven background in sales management, spa operations, and customer service.

Responsibilities include coaching the team for membership conversions, driving revenue through scheduling and service upgrades, and building a strong, high-performing staff while ensuring an outstanding client experience.