Spa Manager: Drive Membership Sales & Exceptional Service

Tejviholdings; Alpharetta (GA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Bonuses

Paid time off

401K

Health insurance

Employee discounts

Complimentary services

Job summary

Hand and Stone in Alpharetta, GA is seeking an exceptional Spa Manager to quickly ramp up and run this busy location. A passion for people and sales is essential, with 3–5 years of management and membership sales experience.

The role focuses on recruiting therapists and staff, hitting membership and sales targets, delivering outstanding customer service, and promoting the health and wellness benefits of spa services.

Qualifications

• Minimum 3–5 years of management/sales experience.
• Experience in a membership-based sales environment preferred.
• Demonstrated ability to balance coaching/mentoring with discipline.
• Strong organizational and computer skills.
• Knowledge of spa services and product lines.
• Ability to work a flexible schedule including days/evenings/weekends/holidays.
• Experience with a booking system like Zenoti software is a plus.

Responsibilities

• Recruiting and retaining massage therapists, estheticians, and sales associates
• Oversee and manage the daily operations of a busy spa with focus on achieving membership & sales targets
• Deliver exceptional customer service (face-to-face with clients)
• Promote the health and wellness benefits of massage therapy and facials to drive spa memberships and retail sales
• Handle administrative tasks including payroll, scheduling, inventory and reporting

Skills

Sales leadership

Team management

Customer service

Coaching

Organization

Tools

Zenoti software

Job description

Hand and Stone in Alpharetta, GA is seeking an exceptional Spa Manager to quickly ramp up and run this busy location. A passion for people and sales is essential, with 3–5 years of management and membership sales experience.

The role focuses on recruiting therapists and staff, hitting membership and sales targets, delivering outstanding customer service, and promoting the health and wellness benefits of spa services.