Spa Manager

Secret MedSpa; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An elite medical spa is seeking a Spa Manager to lead operations and create an upscale, client-centric environment. In this role, you will oversee sales goals, provide exceptional customer service, and develop a strong team. The ideal candidate will possess managerial experience and strong communication skills, ensuring a positive atmosphere for both clients and staff. This exciting opportunity offers a competitive salary with uncapped bonuses, comprehensive health benefits, and a chance to grow within a supportive and dynamic team. Join a forward-thinking company that values passion and excellence in the beauty industry!

Benefits

Competitive base salary + commission

PTO

Multiple health insurance plans

Dental insurance

Vision insurance

Employer paid disability

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Qualifications

• 2-3 years of Sales Managerial experience within an upscale organization required.
• Strong organizational and communication skills are essential.

Responsibilities

• Oversee all aspects of spa operations, including sales goals and client education.
• Deliver outstanding customer service and manage administrative tasks.

Skills

Sales Management

Customer Service

Team Leadership

Problem Solving

Communication Skills

Organizational Skills

Education

College Education

Tools

Microsoft Office

Apple Products

Job description

NEW SPA LOCATION OPENING IN APRIL 2025 (Estimated start date for this role is March 15th)

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Medspa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

The Spa Manager will oversee and manage all aspects of a specific It's A Secret Med Spa's field operation, which includes but is not limited to reaching sales goals through client education, inventory control, promotion of products, upscale customer service, and training/developing sales associates. The ideal candidate must ensure an upscale client-centric atmosphere is present while also adhering to all policies, procedures, and compliance in accordance with state regulations.

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of a Spa Manager

• Deliver outstanding upscale customer service within the med spa and on the phone
• Handle administrative tasks including but not limited to time punches, scheduling, inventory, and reporting
• Ability to work flexible schedules including days/evenings/weekends
• Ability to successfully promote the brand, products, and services offered
• Upsell clients the appropriate products based on services conducted
• Be present for all mandatory corporate meetings
• Present information relayed from the corporate office to staff efficiently
• Promote/sell It's A Secret's brand, products, and services in order to reach monthly goals
• Monitor med spa performance and ensure that sales are maximized
• Demonstrates ability to balance coaching/mentoring with discipline
• Leads associates in a professional manner to foster and promote a cooperative teamwork environment

Skills, Qualifications and Experience Needed

• Spa experience preferred but not required.
• 2-3 years or more of Sales Managerial experience within an upscale organization required.
• College education preferred.
• Proven ability to identify, retain, manage and develop strong teams.
• Ability to identify and problem solve, set expectations, goals, and delegate.
• Knowledge and understanding of all spa services and product lines.
• Must be able to lead by example and perform duties that your staff performs.
• Strong organizational and communication skills.
• Efficient with Microsoft and Apple products.
• Proven ability to manage a diverse group of associates and clientele.

Pay - Salary PLUS highly competitive, industry-leading uncapped bonus program.