Spa Manager

It's A Secret Med Spa; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An elite medical spa is seeking a Spa Manager to lead a vibrant team and elevate client experiences. This role involves overseeing operations, achieving sales goals, and fostering a client-centric atmosphere. Ideal candidates will have managerial experience in upscale environments, strong leadership skills, and a passion for beauty and wellness. Join a forward-thinking company dedicated to empowering individuals through exceptional service and innovative products. If you're ready to take your career to the next level in a supportive and dynamic environment, this opportunity is for you!

Benefits

Competitive base salary + commission

PTO

Health insurance plans

Dental insurance

Vision insurance

Employer-paid disability

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Qualifications

• 2-3 years of sales managerial experience within an upscale organization required.
• Ability to identify, retain, and develop strong teams.

Responsibilities

• Deliver outstanding upscale customer service within the med spa.
• Monitor med spa performance to maximize sales.
• Promote and sell products and services to meet monthly goals.

Skills

Sales Management

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication Skills

Spa Services Knowledge

Proficiency with Microsoft Products

Proficiency with Apple Products

Education

College Education

Job description

NEW SPA LOCATION OPENING IN APRIL 2025 (Estimated start date for this role is March 15th)

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. Join the exciting culture at It’s A Secret Medspa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

The Spa Manager will oversee and manage all aspects of a specific It's A Secret Med Spa's field operation, including but not limited to reaching sales goals through client education, inventory control, promotion of products, upscale customer service, and training/developing sales associates. The ideal candidate must ensure an upscale client-centric atmosphere while adhering to all policies, procedures, and compliance with state regulations.

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer-paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of a Spa Manager

1. Deliver outstanding upscale customer service within the med spa and on the phone.
2. Handle administrative tasks including but not limited to time punches, scheduling, inventory, and reporting.
3. Work flexible schedules, including days, evenings, and weekends.
4. Promote the brand, products, and services offered to clients.
5. Upsell clients appropriate products based on services conducted.
6. Attend all mandatory corporate meetings.
7. Effectively communicate information from the corporate office to staff.
8. Promote and sell It’s A Secret’s brand, products, and services to meet monthly goals.
9. Monitor med spa performance to maximize sales.
10. Balance coaching and mentoring with discipline.
11. Lead associates professionally to foster a cooperative team environment.

Skills, Qualifications, and Experience Needed

1. Spa experience is preferred but not required.
2. 2-3 years or more of sales managerial experience within an upscale organization is required.
3. College education is preferred.
4. Proven ability to identify, retain, manage, and develop strong teams.
5. Ability to identify and solve problems, set expectations and goals, and delegate.
6. Knowledge of all spa services and product lines.
7. Ability to lead by example and perform duties that staff performs.
8. Strong organizational and communication skills.
9. Proficiency with Microsoft and Apple products.
10. Proven ability to manage diverse groups of associates and clientele.

Pay - Salary PLUS a highly competitive, industry-leading uncapped bonus program.