Spa Manager

Hand & Stone Massage and Facial Spa; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Performance bonus

Free food

Free snacks

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Company events

Free uniforms

Job summary

Hand and Stone Massage and Facial Spa in Avondale is seeking a full-time spa manager who is goal oriented, growth minded, with a proven background in sales management, spa operations, and customer service.

The role focuses on coaching the team to boost membership conversions, increasing revenue through scheduling and marketing, recruiting strong spa professionals, and delivering an outstanding client experience. Flexible schedule includes nights and weekends, with opportunities for advancement.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – this role requires nights and weekends.
• Passion for promoting the benefits of massage and skin care services.
• Ability to manage different roles and personalities.
• Strong and clear communication skills, and teamwork.

Responsibilities

• Coach and motivate spa team to educate clients and drive membership conversions (Life Style Program).
• Drive revenue through scheduling, marketing and service upgrades.
• Recruit and build a passionate spa professional team.
• Deliver a consistently excellent client experience and a strong member base.

Skills

Sales management

Spa operations

Customer service

Team leadership

Job description

Benefits:

• Bonus based on performance


• Free food & snacks


• Company parties


• Competitive salary


• Free uniforms


• Opportunity for advancement


• Training & development


• Employee discounts


• Flexible schedule

Hand and Stone Massage and Facial Spa in Avondale is seeking a full-time spa manager for our spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion – you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Life Style Program.


• Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.


• Recruiting – you are passionate about building a team of passionate spa professionals!


• Operations – you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry


• Flexible schedule – this role requires a variety of hours including nights and weekends.


• Passion for promoting the benefits of massage and skin care services.


• Ability to manage different roles and personalities.


• Strong and clear communication skills


• A strong team player with the ability to work independently under minimal supervision

What’s in it for you:

• Additional incentive bonuses on gift card goals for the holiday season.


• Paid Sick


• Spa Membership

About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in Avondale is independently owned and operated, with the national brand awareness of a leading company in the wellness industry.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.