Spa Manager

Massage Envy - Sam Biggs; Mesa (AZ); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonuses

Career growth opportunities

Descripción de la vacante

Massage Envy in Mesa, AZ is seeking an operations-focused leader to build culture, coach sales, and implement systems that drive membership growth. This role oversees a team of 15–25 employees including front desk, massage therapists, and estheticians, balancing guest experience with business metrics.

Typical schedule is Monday–Friday with occasional nights/weekends. Base salary is $50,000–$60,000 with performance bonuses and career growth opportunities.

Responsabilidades

• Build a high-performing and positive culture
• Coach membership sales and conversion performance
• Create systems and processes that improve consistency
• Lead daily operations and team accountability
• Hire, train, and develop employees
• Drive revenue growth while maintaining exceptional guest experiences
• Retain and motivate massage therapists and estheticians
• Manage KPIs and business metrics
• Address challenges quickly, professionally, and consistently

Descripción del empleo

Build the Team. Grow the Business. Change Lives.

We are looking for a high-accountability leader who knows how to build culture, coach sales performance, and create systems that help teams succeed.

This is not a “sit in the office and manage schedules” type of role.

We are searching for a builder.

Someone who can walk into a business, create structure, develop people, drive membership growth, and lead a team that genuinely enjoys coming to work while hitting goals together.

Our locations serve people through massage therapy and skincare, but behind every successful location is a strong operational leader who can balance:

• sales performance
• team culture
• operational consistency
• coaching and accountability
• customer experience
• therapist retention

This role manages approximately 15–25 employees including:

• Front Desk Sales Associates
• Massage Therapists
• Estheticians

Success in this role requires emotional intelligence, operational discipline, and the ability to lead very different personality types toward one common goal.

Responsibilities

• Build a high-performing and positive culture
• Coach membership sales and conversion performance
• Create systems and processes that improve consistency
• Lead daily operations and team accountability
• Hire, train, and develop employees
• Drive revenue growth while maintaining exceptional guest experiences
• Retain and motivate massage therapists and estheticians
• Manage KPIs and business metrics
• Address challenges quickly, professionally, and consistently

What Makes Someone Successful Here

Our strongest leaders:

• Create structure without creating fear
• Hold people accountable while building trust
• Love coaching and developing others
• Use systems consistently
• Are highly organized and operationally disciplined
• Can motivate both sales-driven employees and service-focused employees
• Stay calm under pressure
• Care deeply about culture AND results

This Role Is NOT a Fit If You:

• Avoid difficult conversations
• Dislike sales coaching or performance management
• Need constant direction
• Struggle managing multiple priorities at once
• Prefer highly predictable environments
• Have trouble following systems consistentlyWant a “hands-off” management role

Compensation & Growth

• Base Salary: $50,000–$60,000
• Performance Bonuses
• Annual Pay Increase Opportunities for Top Performers
• Membership Sales Incentives
• Career Growth Opportunities
• Opportunity to help build future leaders internally

Top-performing managers earn additional bonuses and compensation through strong business performance and team development.

Schedule Expectations

• Primarily Monday–Friday business hours
• Nights/weekends as needed based on business needs

Ideal Backgrounds

We are especially interested in leaders from:

• Fitness
• Hospitality
• Retail leadership
• Membership-based businesses
• High-volume service businesses
• Restaurant management
• Salon/spa leadership
• Customer-focused sales environments

Management experience is important — but mindset, accountability, and leadership consistency matter more.

Final Note

We believe people perform best when they are supported, challenged, developed, and recognized.

Our goal is simple:
Hit goals. Build people. Have fun doing it.

If you are energized by building teams, improving businesses, and creating an environment where both employees and guests thrive, we would love to meet you.