Spa Manager

Hand & Stone - Weston, FL; Florida; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

401(k) matching

Complimentary massage or facial each月

Job summary

Hand & Stone Massage and Facial Spa in Hollywood, FL is hiring a Spa Sales Manager to drive membership growth, sales performance, and daily spa operations. This full-time role requires managing a team, coaching staff, and ensuring exceptional guest experiences.

The position emphasizes data-informed decision making, outcome-focused leadership, and a strong, flexible schedule including evenings and weekends. A competitive base salary plus an uncapped monthly bonus is offered.

Qualifications

• 2+ years of management experience in a sales-driven business.
• Membership-based business experience preferred; spa, fitness, or salon considered.
• Experience leading a team of 25–40+.
• Comfortable working with reports and spreadsheets; data-informed decisions.
• Bilingual English/Spanish preferred.

Responsibilities

• Own membership growth, sales, and daily operations of the spa.
• Coach front desk staff on consultations, objections, and closing.
• Drive retention, reduce cancellations, and net membership growth.
• Manage service, retail, packages, and gift card sales.
• Set and monitor daily, weekly, and monthly goals; report progress.

Skills

Sales leadership

Coaching & mentoring

Team management

Data-driven decisions

Bilingual English/Spanish

Tools

Zenoti

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

NOW HIRING: SPA SALES MANAGER / RETAIL SALES MANAGER

Full-Time | $60,000–$70,000 base + uncapped monthly bonus

Hand & Stone Massage and Facial Spa — Hollywood, FL

Nights and Weekends availability required

Lead a spa. Grow membership. Get paid for results.

Hand & Stone Massage and Facial Spa in Hollywood is hiring a Spa Manager to own the spa’s performance — membership growth, sales, team, and daily operations.

About our group

We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. You will work directly with the owner, and you will see your decisions show up in the numbers within a week. We are growing and we promote from within.

What you will own

Membership and sales

• Membership conversion rate — your single most important metric
• Outbound calling to prospects, missed calls, leads, and lapsed guests, done consistently and on a schedule. This is where most spas leave money on the table, and it is non-negotiable here.
• Coaching the front desk team on consultations, objection handling, and closing
• Retention, cancellation control, and net membership growth
• Service, retail, enhancement, package, and gift card sales
• Setting daily, weekly, and monthly goals — posting them and following up on them

Operations

• All daily spa operations, opening through closing
• Scheduling, labor productivity, and payroll controls
• Massage Therapist and Esthetician schedule utilization
• Prebooking, repeat visit, and average ticket performance
• Inventory, cash handling, cleanliness, and brand standards
• Resolving guest concerns promptly and professionally

Team

• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Recruit proactively, before staffing becomes an emergency
• Train and coach front desk team members and emerging leaders
• Address performance, attendance, and policy issues directly and promptly
• Build a professional, accountable, sales-focused culture

What we are looking for

• 2+ years of management experience in a sales-driven business
• Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered
• You have personally owned a conversion or membership number and can tell us what it was
• Experience leading a team of 25–40+
• Comfortable in reports and spreadsheets; you make decisions from data, not from feel
• Strong coaching, accountability, and conflict-resolution skillsBilingual English/Spanish preferred
• Zenoti experience a strong plus
• Available evenings, weekends, peak periods, and some holidays

Benefits:

• Uncapped monthly performance bonus tied to membership conversion and appointment goals. Our structure pays on improvement, not just absolute results, so a strong operator earns from month one.
• Paid time off
• 401(k) with employer matching
• Complimentary massage or facial each month
• Employee discounts on services and retail
• Management training and ongoing leadership support
• Growth opportunity across a multi-location group

Best fit for candidates who have been successful as a:

Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager.