Spa Manager

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 75,000 - 87,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Spa Manager to lead their high-end spa operations. This role involves coordinating schedules, managing inventory, and ensuring exceptional guest experiences in a tranquil environment. With breathtaking views and innovative wellness treatments, the spa offers a unique opportunity to work in a serene setting. The ideal candidate will possess strong interpersonal skills and a background in spa management, ensuring that both guests and team members enjoy a luxurious experience. Join a team that values growth, development, and a commitment to excellence.

Benefits

Paid Time Off

Health Benefit Insurance Package

Free Hot Meal per shift

Unlimited Coffee, Tea, Soft Drinks

Education/Tuition Reimbursement

Team Member Discounts

Career Development Programs

Subsidized Bus Transportation

Free Covered Parking

Uniforms Provided

Qualifications

• Exceptional interpersonal and guest service skills required.
• 1-2 years of managerial experience in a high-end environment preferred.

Responsibilities

• Coordinate daily schedules for spa services and manage inventory.
• Oversee cleanliness and service standards in the spa facilities.

Skills

Interpersonal Skills

Customer Service

Analytical Thinking

Problem Solving

Organizational Skills

Vendor Relationship Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Overview

Job Title: Spa Manager

Salary: $75,000 +

Status: Full Time

Shift: Varies

Other Compensation: Performance-based Bonus eligible

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

On our 23rd floor experience breath taking panoramic mountain views in our spa, fitness center, and pool area. Through innovative treatments and products, the Spa Monarch experience reinvents the future offering 7 totally new unprecedented systems in wellness and spa. Enjoy infused water hand-crafted to enhance your workout recovery in our fitness center featuring TechnoGym equipment with Active Wellness TV. Relax with poolside service in our indoor infinity pool and jetted spas, or relax on our outside sun deck with fire pits and an outdoor jetted spa.

There are many great advantages to work in our highend Spa/Salon department:

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Working on the 23rd floor
• In a quiet tranquil space
• Unique and high-end spa
• Learn and experience what the spa has to offer

Responsibilities

Responsible for the daily coordination of schedules for Massage, Esty and Nail providers. Manage ordering of all products and supplies for Massage, Body treatments, Facial treatment and guest supplies. Serves as the point of contact for schedules and schedule maximization. Manages product measurement, dispensing and inventory with the assistance of leads. Works to schedule and lead vendor training, assists with Locker and Front Desk support as needed. Work as a team with other Spa Leadership to ensure the highest level of services are performed in conjunction with a smooth spa operation.

• Monitor operational activities and issues daily and shift by shift within the spa facilities.
• Maintain current knowledge of all spa services, pricings, offerings, schedules, specials, and other servicesprovided at the spa.
• Oversee the maintenance of the spa including overall cleanliness, service and economic use of resources and supplies.
• Maintain established hotel and departmental policies, procedures, standards, and objectives.
• Adhere to Monarch House Hotel Rules & Regulations.
• Administer effective onboarding of all new hires, with assistance of Department Leads, in line with Spa Monarch New Hire manuals. addressing all policies, procedures, protocols, expectations, goals and objectives are delivered in line with the hotel standards.
• Actively participating in hiring and interview process.
• Creating and updating new hire manuals and treatment protocols, keeping all the binders up to date.
• Assign the side duty tasks for leads, place blocks on their schedule and ensure a follow though.
• Perform a daily facility walkthrough and ensure that the room standards are maintained.
• Look ahead and ensure the proper coverage of providers on any given day.
• Perform monthly and quality audits on providers to ensure that they are delivering service protocols accurately and effectively in line with Spa Monarch Standards and expectations.
• Monitor upgrades to ensure all product usage aligns with services delivered in SpaSoft.
• Work closely with the Spa Director to ensure all 90 day and annual team member evaluations are effectively monitored and team member performance is reviewed and addressed as need be.
• Ensure team compliance with all trainings requested by HR and IT.
• Participate in balancing the books as needed.
• Support the front desk operation on busy days or in the event of a call out.
• Prepare orders for supplies monthly according to par levels.
• Place order though Stratton Warren system in line with operating budget.
• Assist with retail orders in the absence of Spa Assistant Manager.
• Perform monthly inventory of operating supplies with the assistance of leads and update the spreadsheet.
• Monitor the maintenance of a clean environment in massage/body treatment area according to Department of Health and departmental standards.
• Respond to all guest concerns in a prompt, professional and courteous manner. Respect guest confidentiality.
• Place tickets in MaintenanceConnection to track maintenance and repairs and actively communicate with Facilities.
• Participate in skincare, massage and body treatment training sessions as required to have a good understanding of each protocol.
• Promote and contribute to a positive team morale.
• Performs other related duties as assigned or requested.

Qualifications

• Must possess exceptional interpersonal and guest service skills.
• Minimum 1-2 years of managerial, sales, and customer service skills desired, preferably in a high-end spa, fitness, hotel environment.
• Previous Spa Management experience is preferred.
• Ability to respond to guest and employee concerns with urgency and professionalism.
• Ability to make rational business decisions, demonstrate analytical thinking, and acute problem solving.
• Communicate effectively and interact professionally with our guests and staff.
• Ability to effectively and consistently develop and coach front line staff.
• Must understand the operational dynamic within all areas of the spa.
• Must be able to create and maintain vendor relationships.
• Seek out new vendors and find the latest trends in the Spa world.
• Must be extremely organized and plan well.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.