Spa Guest Services Agent

fourseasons; Westlake Village (CA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Hourly rate $22.25

401K

Employee Assistance Program

Wellbeing Investment

Life Insurance

Complimentary room nights

Complimentary meals

On-site parking

Training programs

Tuition reimbursement

Growth opportunities

Job summary

Four Seasons Hotel Westlake Village is seeking a Spa Guest Services Agent to warmly welcome guests and coordinate spa experiences. You will be knowledgeable about treatments, pricing, and scheduling, ensuring a seamless guest journey.

The role requires English proficiency, strong organizational skills, and the ability to type at least 40 wpm. Prior hotel or computer systems knowledge is preferred for efficient guest service and billing processes.

Qualifications

• English language proficiency, both written and spoken.
• Strong organizational skills and ability to prioritize in a busy environment.
• Typing speed of at least 40 words per minute.

Responsibilities

• Welcome guests and assist in creating seamless spa experiences.
• Greet guests on arrival, provide facility tours, and check-in/out and bill for services.
• Inform guests about services, classes, packages, spa therapies and medical treatments.

Skills

English proficiency

Organizational skills

Typing speed 40 wpm

Patience

Guest service experience

Interpersonal communication

Hotel/guest relations

Tools

Hotel software knowledge

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking Spa Guest Services Agent to join our dedicated and dynamic team! Assist our guests in creating seamless and memorable spa experiences. The Spa Guest Services Agent proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.

What you will do

• Facilitate a seamless guest experience in an efficient, friendly and warm manner.

• Responsible for greeting guests upon arrival, providing tours of facility.

  Checking guests in/out and handling billing for services performed in an efficient manner.

• Inform guests on all aspects regarding the services, classes,packages, spa therapies and medical treatments to ensure an exceptional guest experience.

• Answer phones quickly and efficiently. Coordinate details of eachand bookguests' reservations in a proficient and timely manner.

• Accountable for completing thorough and timely follow through with a focus on detail.

What you bring

• Oral and written proficiency in the English language

• A superior sense of organization and ability to prioritize in a busy environment

• Ability to type at least 40 words per minute

• Patience

• Preferred previous hotel and computer knowledge

• The ability to recognize repeat guests by name who visit the Spa

• The ability to have strong communication skills between co-workers and guests

• Successful candidate must possess legal work authorization in the United States

What we offer:

• Hourly Rate: $22.25

• 401K Retirement savings plan

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary Room nights and discounted rates

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary meals and on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours:

• Part time position

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal