Temporary Spa Assistant Manager

Four Seasons; Los Angeles (CA); On-site; USD 82,000 - 85,000; Full time

Benefits offered by this job

Salary range $82,000–$85,000

Comprehensive benefits

401K retirement plan

Employee assistance program

Wellbeing investments

Life insurance

Free on-site parking

Training program

Tuition reimbursement

Development opportunities

Employee discount

Complimentary dry cleaning

Complimentary employee meals

Job summary

Four Seasons Hotel Los Angeles at Beverly Hills seeks a Spa Manager to lead the spa with a focus on premier guest experiences, quality service, and strong financial performance. The role requires guiding a team, maintaining standards, and aligning with the hotel's luxury brand.

The ideal candidate has 1–2 years in a luxury hotel or spa setting, solid MS Office skills, and a client‑oriented mindset to foster wellbeing and guest satisfaction.

Qualifications

• 1–2 years of experience in a luxury hotel or spa setting.
• Spa Manager should have basic understanding of Microsoft applications, phone etiquette and Spa Soft systems.
• Bi-lingual skills preferred.

Responsibilities

• Oversee Spa management and performance, ensuring high standards of service and guest experience.
• Maintain service quality, facilities, equipment and brand standards.
• Prepare monthly financial, operational, and statistical reports for hotel senior management.

Skills

Microsoft Office

Customer service

Presentation skills

Communication

Bilingual

Tools

Spa Soft

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A sun‑filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort‑style pool, savour award‑winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

OurBrand Promise

At Four Seasons, Life is richer when we truly connect to the people and world around us.

Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long‑standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA.

Responsibilities

Job duties include but are not limited to:

• To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, guest service, employee engagement, and optimum financial performance.
• To maintain the quality of service, facilities, equipment, and overall guest experience in accordance with Four Seasons operating standards and brand expectations.
• To prepare monthly financial, operational, and statistical reports for Hotel senior management, incorporating recommendations regarding Spa operations, market trends, competitive positioning, utilization, market share, and achievement of business objectives.
• To provide leadership, direction, coaching, and development opportunities to Spa employees, creating a highly motivated team that consistently delivers exceptional guest experiences and operational excellence.
• To effectively integrate the Spa within the Hotel's overall marketing strategy and ensure that Spa products, services, promotions, and operational updates are effectively communicated both internally and externally.
• To oversee all Spa staffing functions, including recruitment, onboarding, training, performance management, employee relations, succession planning, and compliance with company policies and procedures.
• To create, manage, and approve departmental schedules, ensuring appropriate staffing coverage based on business volumes, productivity targets, and service standards while controlling labor costs.
• To manage payroll administration for the Spa department, including the review and approval of employee hours, commissions, gratuities, paid time off, overtime, and payroll adjustments, ensuring accuracy and compliance with company policies.
• To oversee inventory management for all Spa retail products, professional treatment supplies, linens, amenities, and operational equipment, maintaining appropriate stock levels and minimizing waste and shrinkage.
• To administer procurement and purchasing activities for the Spa, including vendor management, sourcing, purchase order approval, contract review, and maintaining cost‑effective inventory replenishment processes.
• To conduct regular inventory counts, audits, and reconciliations, ensuring accurate financial reporting and adherence to established internal controls.
• To monitor and analyze retail sales performance, treatment utilization, therapist productivity, labor efficiency, and operational metrics, implementing action plans to improve performance where necessary.
• To ensure compliance with all health, safety, sanitation, and licensing requirements, maintaining a safe environment for guests and employees.
• To maintain the physical condition of the Spa and Fitness facilities through preventative maintenance programs and coordination with Engineering and Housekeeping departments.
• To actively engage with guests, solicit feedback, resolve service concerns, and continually identify opportunities to enhance the overall Spa experience and guest satisfaction.
• To perform additional duties and responsibilities as assigned by Hotel management in support of the overall success of the property.

• Ideal candidate will have:
• 1-2 years of experience in a luxury hotel or spa setting.
• Spa Manager should have basic understanding of Microsoft applications, phone etiquette and Spa Soft systems.
• Candidate must be guest focused and have excellent presentation skills
• Communication skills both verbal and written.
• Bi‑lingual skills preferred.

We Offer

• Salary Range: $82,000- $85,000
• Comprehensive benefits package: Medical/Dental/Vision
• 401K Retirement Savings Plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Free On‑Site Parking
• Training Program, Tuition Reimbursement
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule

• Full-Time - Temporary
• Holidays and Weekends

Four Seasons is an Equal Opportunity, Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal