Spa Guest Experience Specialist - Flexible Schedule & Perks

Cloudland At Mclemore Resort Lookout Mountain, Curio By Hilton; Rising Fawn (GA); Sur place; USD 33 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Daily Pay

Team member hotel discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

401k with employer match

Food and beverage discounts

Tuition Reimbursement

Paid PTO

Résumé du poste

Cloudland at McLemore Resort is seeking a friendly spa front desk associate to welcome guests, book appointments, process payments, and support spa sales. The role requires clear communication, computer skills, and the ability to multitask in a busy resort environment.

You will need to be flexible to work weekends/holidays; Book4Time training will be provided. Join a team focused on guest care, hospitality excellence, and seamless resort experiences.

Qualifications

• High school diploma required.
• Spa/hospitality guest-service experience preferred.
• Strong verbal and written communication skills.
• Comfortable with computers; Book4Time experience a plus.

Responsabilités

• Greet every guest warmly and check in/out per spa standards.
• Answer phones/emails and resolve guest concerns or escalate.
• Book, modify and confirm appointments in Book4Time.
• Process payments, gratuities, gift cards and retail sales.
• Present spa services/products to support sales goals.
• Maintain clean, organized front desk and guest areas.
• Coordinate with resort departments to ensure seamless guest experience.
• Attend staff meetings and trainings.

Connaissances

Guest service

Communication

Multitasking

Computer skills

Book4Time

Outlook/Word/Excel

Cash handling

Formation

High school diploma

Outils

Book4Time

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Cloudland at McLemore Resort is seeking a friendly spa front desk associate to welcome guests, book appointments, process payments, and support spa sales. The role requires clear communication, computer skills, and the ability to multitask in a busy resort environment.

You will need to be flexible to work weekends/holidays; Book4Time training will be provided. Join a team focused on guest care, hospitality excellence, and seamless resort experiences.