Spa Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Charleston (SC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking Spa Associates to create 5-star experiences for every client. They host the spa, ensuring memorable services and connection with clients, co-workers, and the community.

This role supports membership sales, service knowledge, and a welcoming environment. Responsibilities include answering phones, scheduling appointments, maintaining cleanliness, and communicating promotions and service options.

Qualifications

• Meet membership sales goals.
• Knowledge of the spa menu of services.
• Provide excellent customer service to members and guests.
• Effectively communicate promotions and service options.

Responsibilities

• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards.
• Provide excellent customer service to members and guests, while building lasting connections.
• Communicate sales, promotions, and service options with clients.

Skills

Customer service

Sales

Communication

Phone etiquette

Job description

Hand & Stone Massage and Facial Spa is seeking Spa Associates to create 5-star experiences for every client. They host the spa, ensuring memorable services and connection with clients, co-workers, and the community.

This role supports membership sales, service knowledge, and a welcoming environment. Responsibilities include answering phones, scheduling appointments, maintaining cleanliness, and communicating promotions and service options.