Skincare Clinic Lead - Retail Customer Experience

Skin Laundry; Brooklyn (NY); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Employee treatment & product discount

Health insurance options

401k plan

Paid holidays and leave

Job summary

A leading skincare clinic in Brooklyn seeks a Keyholder to support the clinic team in providing exceptional customer service. You'll utilize your leadership and sales skills to enhance client experiences and achieve sales targets. Candidates should have retail experience, preferably in skincare, and be ready to provide personalized service in a fast-paced setting. The role also includes ensuring smooth clinic operations and participating in team development, with opportunities for training and growth.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with retail point-of-sale software; Zenoti experience is a plus.

Responsibilities

• Creating curated client experiences.
• Effectively introduce and promote customized no-downtime facials.
• Educating clients on the importance of skin care protocols.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

A leading skincare clinic in Brooklyn seeks a Keyholder to support the clinic team in providing exceptional customer service. You'll utilize your leadership and sales skills to enhance client experiences and achieve sales targets. Candidates should have retail experience, preferably in skincare, and be ready to provide personalized service in a fast-paced setting. The role also includes ensuring smooth clinic operations and participating in team development, with opportunities for training and growth.