Spa Concierge & Guest Experience Lead

Burke Williams Day Spas, Inc.; San Jose (CA); On-site; USD 29,000 - 45,000; Part time

Benefits offered by this job

Complimentary spa services

Medical benefits

Dental benefits

Vision benefits

401K Retirement Savings Plan

Paid training

Employee discounts

Job summary

Burke Williams Day Spas, Inc. is seeking a Front Desk Agent / Spa Concierge for the Mission Viejo Burke Williams Spa. This role offers Part Time / Full Time schedules with starting pay at $21 per hour.

You will welcome guests, handle check-ins, explain memberships, guide spa services and retail, and help maintain a warm, luxurious environment. We value personable, service‑driven professionals who thrive in a luxury wellness setting and can work evenings, weekends, and holidays.

Qualifications

• People-centered, service-driven approach to guest experiences.
• Sales-savvy with integrity, guiding guests toward services and products.

Responsibilities

• Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming.
• Engage & Serve- Build genuine connections, earning trust while guiding guests through membership, gifts, spa services, and retail.
• Lead with Expertise- Confidently recommend services and products that align with guests' needs.
• Ensure Smooth Operations- Oversee check-ins, transactions and scheduling while maintaining a seamless environment.
• Collaborate & Communicate- Connect guests, team members and leadership to support efficiency.
• Give Back & Inspire- Support community outreach through wellness initiatives.

Skills

People-centered

Sales

Communication

Detail-oriented

Job description

Burke Williams Day Spas, Inc. is seeking a Front Desk Agent / Spa Concierge for the Mission Viejo Burke Williams Spa. This role offers Part Time / Full Time schedules with starting pay at $21 per hour.

You will welcome guests, handle check-ins, explain memberships, guide spa services and retail, and help maintain a warm, luxurious environment. We value personable, service‑driven professionals who thrive in a luxury wellness setting and can work evenings, weekends, and holidays.