Spa Guest Experience Coordinator

Proper Hospitality; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Austin Proper Hotel and Residences by Proper Hospitality is seeking a Spa Coordinator to manage the spa front desk and reservations, ensuring a welcoming guest experience. You will assist guests with booking treatments, handle inquiries, coordinate scheduling, and ensure all appointments are organized and delivered smoothly.

The successful candidate will be organized, guest-focused, with strong communication and multitasking abilities, and comfortable using spa management software and Microsoft

Qualifications

• High school diploma or equivalent required.
• Previous spa, hospitality, or customer service experience preferred.
• Knowledge of spa services and booking systems is a plus (training provided).

Responsibilities

• Greet guests upon arrival and ensure smooth check-in.
• Assist guests with booking appointments and inquiries about services, pricing, and promotions.
• Schedule appointments and coordinate therapists and rooms according to availability.
• Process payments, issue receipts, maintain guest files and records.
• Ensure cleanliness and organized reception area and maintain guest privacy.

Skills

Customer service

Communication

Multitasking

Spa software

Education

High school diploma

Tools

Microsoft Office Suite

Spa management software

Job description

Austin Proper Hotel and Residences by Proper Hospitality is seeking a Spa Coordinator to manage the spa front desk and reservations, ensuring a welcoming guest experience. You will assist guests with booking treatments, handle inquiries, coordinate scheduling, and ensure all appointments are organized and delivered smoothly.

The successful candidate will be organized, guest-focused, with strong communication and multitasking abilities, and comfortable using spa management software and Microsoft