Spa Guest Experience Architect

Tricoci; Schaumburg (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Health insurance

401(k) Plan

Paid Leave

Job summary

Tricoci Salon & Spa in Schaumburg, IL seeks a Client Experience Specialist to greet clients, guide them to services, and ensure a seamless, friendly visit. You will educate clients on services and products, log communications, handle transactions accurately, and support management in delivering a premium brand experience.

Evening and weekend availability is preferred. Join a team that values exceptional service, competitive pay, strong benefits, and opportunities for growth within a diverse,

Qualifications

• Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment.
• Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.
• Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations.
• Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours.
• Strong communication and interpersonal skills with an emphasis on active listening.
• Strong communication, excellent communication skills and organizational skills.
• Proficient in using computer systems and point-of-sale software.
• Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients.
• Professional appearance and demeanor, representing the Tricoci brand with pride.
• Ability to work a variety of schedules including evenings and/or weekends.

Responsibilities

• Greet clients with warmth and professionalism, offer refreshments, guide them to service areas, and curate an overall experience aligned with their preferences and needs.
• Schedule clients for their next appointment at checkout to encourage repeat visits.
• Achieve KPI targets including rebooking rates, retail conversion, and gift card sales.
• Embrace and embody the values and culture of Tricoci Salon & Spa as a brand ambassador.
• Gather insights from departing clients to help us improve the experience.
• Maintain waiting and reception areas per brand standards.
• Log messages and ensure timely internal communication among team members.
• Educate clients on services, products, and promotions and assist in selections.
• Resolve inquiries and fulfill requests with professionalism.
• Process cash and card transactions accurately following protocols.

Job description

Tricoci Salon & Spa in Schaumburg, IL seeks a Client Experience Specialist to greet clients, guide them to services, and ensure a seamless, friendly visit. You will educate clients on services and products, log communications, handle transactions accurately, and support management in delivering a premium brand experience.

Evening and weekend availability is preferred. Join a team that values exceptional service, competitive pay, strong benefits, and opportunities for growth within a diverse,