Spa Guest Experience Ambassador

Milk Honey; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Insurance

Paid Time Off from Day One

401(k) with company match

Life & AD&D insurance

Loyalty rewards program

Generous product discounts

Service discounts

Last-Minute Booking Perks

Milestone celebrations

Referral bonuses

Wellness perks

Return-to-work bonus

Paid volunteer time off

Job summary

milk + honey Holdings, LLC is seeking a friendly Concierge to craft exceptional guest experiences with warmth, care, and authenticity during every visit. You will help guests feel connected and supported as you guide them through retail offerings, memberships and service enhancements.

Concierges work AM/PM shifts, including weekends and some holidays, with pay between $17 and $19 per hour. Comprehensive benefits, PTO, and a 401(k) plan support long-term team members.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in beauty, wellness or hospitality preferred.
• Must be able to stand for the full duration of scheduled shifts and stay attentive to guest needs.
• Excellent multitasking and organizational skills.
• Strong interpersonal communications and attention to detail.
• Ability to use discretion with guest information.
• Willingness to work nights, weekends and some holidays.

Responsibilities

• Ensure every guest experience meets the guest process and workflow from arrival to departure.
• Educate guests on retail offerings, memberships and enhancements.
• Assist with check-in/out, review guest history, and rebook services to keep the schedule flush.
• Collaborate with colleagues and managers to complete daily tasks and keep operations smooth in spa + salon.
• Model milk + honey's values: integrity, excellence, kindness, inclusiveness and connection.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Discretion

Problem solving

Stand for long periods

Flexible schedule

Education

High school diploma or GED

Job description

milk + honey Holdings, LLC is seeking a friendly Concierge to craft exceptional guest experiences with warmth, care, and authenticity during every visit. You will help guests feel connected and supported as you guide them through retail offerings, memberships and service enhancements.

Concierges work AM/PM shifts, including weekends and some holidays, with pay between $17 and $19 per hour. Comprehensive benefits, PTO, and a 401(k) plan support long-term team members.