Concierge

Milkandhoneyspa; Culver City (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Insurance

Paid Time Off from Day One

401(k) with company match

Company-paid Life & AD&D insurance

Loyalty rewards program

40% off retail

15% off spa, salon, medSPA services

Last-minute booking perks

Milestone celebrations

Referral bonuses up to $500

LA Fitness membership discount

Return-to-work bonus up to $2,000

Job summary

milk + honey holdings, llc is seeking a Concierge to craft exceptional guest experiences with warmth, care, and authenticity throughout every visit, helping guests feel connected from arrival to departure. The ideal candidate is warm, an active listener, and a brand ambassador.

You will greet guests, educate them on retail and memberships, check guests in/out, and coordinate scheduling to keep the spa and salon running smoothly.

Qualifications

• High school diploma or GED required.
• Experience in beauty, wellness or hospitality preferred.
• Stand for full shifts and attend to guest needs.
• Strong multitasking and organizational skills.
• Excellent interpersonal communication and attention to detail.
• Available to work nights, weekends and some holidays.
• Able to lift up to 25 lbs.

Responsibilities

• Greet and assist guests from arrival to departure following the guest workflow.
• Educate guests on retail offerings, memberships and enhancements.
• Check-in/out guests, review history, and rebook services to keep the schedule efficient.
• Collaborate with colleagues to complete daily tasks and maintain spa operations.
• Uphold milk + honey values of integrity, excellence, kindness, inclusiveness, and connection.

Skills

Active listening

Customer service

Brand ambassador

Multi-tasking

Communication

Education

High school diploma

Job description

Description

Are you someone who performs intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!?

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Concierge Responsibilities (include but are not limited to):

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Our Ideal Candidate is...

• warm and welcoming
• an active listener and multi-tasker
• a brand ambassador

Work Hours and Compensation:

• Concierges work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $19-$22 per hour depending on experience.

Health + Financial Benefits

• Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)
• Loyalty Rewards – Tenure bonus program for long-term team members

Exclusive Team Member Perks

• Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts – 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
• Milestone Celebrations – Enjoy spa perks as you grow with us

Lifestyle + Extra Benefits

• Referral Bonuses – Earn up to $500 for each qualifying employee referral
• Wellness Perks – Discounted LA Fitness gym membership
• Support for New Mothers – Return-to-work bonus up to $2,000 following maternity leave
• Give Back – Paid volunteer time off to support your community

Why You'll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.