Guest Experience Concierge — Spa & Wellness

Milk Honey; Brentwood (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Insurance

PTO from Day One

401(k) with company match

Life & AD&D insurance

Loyalty rewards

Product discounts

Service discounts

Last-minute booking perks

Milestone celebrations

Referral bonuses

Wellness perk LA Fitness

Return-to-work bonus

Volunteer time off

Job summary

milk + honey is seeking a friendly Concierge to create warm, authentic guest experiences within our spa and salon. You will greet guests, educate them on services and memberships, and assist in scheduling with care to ensure smooth daily operations.

The ideal candidate is a good listener, brand ambassador, and team player who can multitask and stand for long shifts, including nights, weekends, and some holidays. Competitive hourly pay with comprehensive benefits is offered.

Qualifications

• High school diploma or GED is required or preferred.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays.

Responsibilities

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ensuring the schedule is flush for optimal efficiency each day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Skills

Warm and welcoming

Active listener

Brand ambassador

Education

High school diploma or GED

Job description

milk + honey is seeking a friendly Concierge to create warm, authentic guest experiences within our spa and salon. You will greet guests, educate them on services and memberships, and assist in scheduling with care to ensure smooth daily operations.

The ideal candidate is a good listener, brand ambassador, and team player who can multitask and stand for long shifts, including nights, weekends, and some holidays. Competitive hourly pay with comprehensive benefits is offered.