Guest Experience Concierge

Milk Honey; Austin (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation plan

Health, Dental & Vision after 30 days

Paid time off on hire

Matching 401k plan

Life/AD&D paid by company

Growth opportunities & mobility

Spa treatment discounts

Volunteer time off

Job summary

milk + honey is seeking a friendly Concierge to craft exceptional guest experiences at our Austin spa. You will greet guests, guide them through services, and support the team with warmth, care, and authenticity throughout their visit.

This role requires active listening, multitasking, and a customer-first mindset. Shifts include mornings and evenings, weekends and some holidays, with compensation between $17 and $22 per hour.

Qualifications

• High school diploma or GED is required.
• Experience in beauty, wellness or hospitality is preferred.
• Able to stand for full shifts and assist guests.
• Efficient multitasking and organizational skills.
• Strong interpersonal communication and attention to detail.
• Ability to lift up to 25 lbs and work nights, weekends, and some holidays.

Responsibilities

• Ensure every guest experience meets the guest process from initial interaction to departure.
• Educate guests on retail offerings, memberships and enhancements.
• Assist with check-in/out, review history, rebook services, and keep schedules flush.
• Collaborate with colleagues and managers to complete daily tasks and side work.
• Embody milk + honey values: integrity, excellence, kindness, inclusiveness and connection.

Skills

Warm & welcoming

Active listener

Multi-tasker

Brand ambassador

Education

High school diploma or GED

Job description

milk + honey is seeking a friendly Concierge to craft exceptional guest experiences at our Austin spa. You will greet guests, guide them through services, and support the team with warmth, care, and authenticity throughout their visit.

This role requires active listening, multitasking, and a customer-first mindset. Shifts include mornings and evenings, weekends and some holidays, with compensation between $17 and $22 per hour.