Spa Groups & Guest Experience Lead

Highgate; San Francisco (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer/m

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Groups Coordinator for the Nob Hill Spa at The Huntington in San Francisco. You will support spa group bookings, coordinate experiences for corporate groups, and manage front desk and guest services in a luxury setting.

The role combines sales, coordination, and high-end hospitality, requiring organization, proactive communication, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in luxury hospitality, spa, hotel, wellness, events, or guest services preferred.
• Previous group coordination, event planning, sales, or spa experience strongly preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working with booking, POS, email, and other hospitality systems.
• Strong sales and relationship-building skills.
• Professional, polished, and service-oriented demeanor.
• Ability to work independently while functioning effectively as part of a team.
• Flexibility to work weekends, evenings, holidays, and special events as business needs require.

Responsibilities

• Serve as the primary point of contact for spa group inquiries and bookings.
• Respond promptly and professionally to group inquiries via phone, email, and in-person communication.
• Coordinate spa experiences for corporate groups, bridal parties, birthdays, celebrations, hotel groups, VIPs, and other special occasions.
• Work closely with the Spa Director and hotel teams to develop and execute group experiences that align with Nob Hill Spa standards.
• Coordinate treatment schedules, services, amenities, retail, food and beverage, private spaces, and other group requirements.
• Prepare and maintain group booking details, timelines, guest lists, treatment schedules, and special requests.
• Communicate group details clearly to therapists, estheticians, attendants, management, and other departments.
• Conduct group walkthroughs and assist with pre-arrival planning.
• Support the creation of customized spa experiences and packages based on group needs.
• Assist with group proposals, confirmations, deposits, payment details, and post-event follow-up.
• Maintain accurate records of group leads, bookings, revenue opportunities, and client contacts.
• Identify opportunities to increase group revenue through treatment upgrades, enhancements, retail, memberships, and additional spa experiences.
• Develop and maintain relationships with hotel departments, concierge teams, event planners, local businesses, corporate contacts, and repeat group clients.
• Follow up with group clients after their experience to encourage repeat business and referrals.
• Provide a warm, polished welcome at the spa front desk.
• Check guests in/out efficiently while maintaining luxury standards.
• Answer phones, respond to emails, manage guest inquiries.
• Schedule and confirm spa appointments using the booking system.
• Review treatments with guests and suggest services and enhancements.
• Maintain accurate guest profiles and payment information.
• Process payments, gift certificates, and memberships.
• Promote spa retail and product recommendations.
• Support daily retail merchandising and inventory awareness.
• Coordinate with therapists and departments to ensure smooth service delivery.
• Maintain a clean, elevated reception and retail environment.

Skills

Excellent communication

Organizational skills

Multi-tasking

Hospitality systems

Sales & relationship building

Professional demeanor

Team collaboration

Flexible scheduling

Tools

Spa booking system

POS systems

Job description

Highgate Hotels is seeking a Groups Coordinator for the Nob Hill Spa at The Huntington in San Francisco. You will support spa group bookings, coordinate experiences for corporate groups, and manage front desk and guest services in a luxury setting.

The role combines sales, coordination, and high-end hospitality, requiring organization, proactive communication, and the ability to balance multiple priorities in a fast-paced environment.