Luxury Spa Concierge – San Francisco Front Desk

Highgate Hotels, LP; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels, LP is hiring a Spa Receptionist at The Huntington San Francisco. The role is the first contact for spa guests, handling reservations, check-ins/outs, retail sales, and guest communication with grace and professionalism.

Candidates should have experience in luxury hospitality or related fields, excellent communication, and be proficient with spa software. A welcoming, organized, and service-oriented demeanor is essential to maintain a premium guest journey.

Qualifications

• Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
• Exceptional communication, interpersonal, and guest-service skills.
• Strong multitasking abilities and comfort working in a fast-paced, serene environment.

Responsibilities

• Welcome guests warmly, providing an attentive and polished greeting upon arrival.
• Escort or direct guests through their spa journey, ensuring comfort and clarity.
• Anticipate guest needs and respond promptly to requests, preferences, and concerns.
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
• Maintain a calm, luxurious atmosphere in the reception and retail areas.
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
• Handle guest check-ins and check-outs efficiently, including payment processing and charges.
• Answer emails, calls, and inquiries promptly and professionally.
• Promote spa promotions, special packages, and seasonal experiences.

Skills

Exceptional communication

Guest-service

Multitasking

Professional appearance

Team player

Tools

Book4Time

SpaSoft

Mindbody

Job description

Highgate Hotels, LP is hiring a Spa Receptionist at The Huntington San Francisco. The role is the first contact for spa guests, handling reservations, check-ins/outs, retail sales, and guest communication with grace and professionalism.

Candidates should have experience in luxury hospitality or related fields, excellent communication, and be proficient with spa software. A welcoming, organized, and service-oriented demeanor is essential to maintain a premium guest journey.