Spa Group Coordinator

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Inn at Rancho Santa Fe is seeking a Spa Group Coordinator to lead our Front Desk Team, manage spa reservations, and guide guests to their perfect treatments. You’ll curate product displays and train new Spa Attendants, bringing thoughtful service and spa knowledge to every guest interaction.

This role emphasizes organized operations, excellent communication with departments, data entry in the Millennium system, and supporting inventory and SOPs.

Qualifications

• High school diploma or equivalent and at least two years of relevant experience.
• Coordinate and communicate with other departments; independently prioritize tasks and support spa operations.
• Serve as Millennium system specialist, assisting with staff training and ensuring proper data entry procedures.
• Support management with monthly inventory, sales tracking, and maintaining standard operating procedures.

Responsibilities

• Reservation management from call to confirmation.
• Ensure guest happiness and resolve concerns with care.
• Maintain organized front desk and inventory, keeping everything in order.
• Share spa knowledge and recommend services to guests.
• Lead and support peers to achieve team goals.

Skills

Reservation handling

Guest relations

Organization

Spa product knowledge

Leadership

Education

High school diploma

Tools

Millennium system

Job description

Join our team as a Spa Group Coordinator!

Step into a world of relaxation as our Spa Group Coordinator! Lead with positivity and be the calming guide for our Front Desk Team. You’ll juggle spa appointments like a pro, help guests discover their perfect treatments, and welcome new Spa Attendants with open arms. Get hands-on with our retail treasures—curating products and layouts with expert flair. Your spa smarts and knowledge of our signature products make every guest’s experience soothing and memorable.

KEY SKILLS/RESPONSIBILITIES

• Reservation Rockstars: This energetic crew makes every call a pleasant one, greeting guests and team members with a friendly tone and ensuring that each booking runs smoothly from greeting to confirmation. Every reservation is in the hands of a pro!
• Guest Happiness Gurus: From answering questions with care to resolving concerns with creative solutions, these team members are all about turning every visit into a positive experience. No request is too small, and guest smiles are always their goal.
• Organization Wizards: They keep the workplace spotless, shelves stocked, and every detail in perfect order. Whether entering information or juggling multiple tasks, these wizards make sure nothing is missed and everything looks magical.
• Spa Ambassadors: Full of passion for all things spa, this team knows every treatment, service, and product. They love sharing their knowledge, recommending the perfect service, and making sure every guest discovers something delightful.
• Leadership Legends: Guiding and supporting their peers, the Leadership Legends inspire the team, help set and achieve goals, and ensure the spa keeps reaching new heights. Their encouragement is the secret to everyone's success.

EDUCATION & EXPERIENCE

• High school diploma (or equivalent) and at least two years of relevant experience; strong organizational, communication, and computer skills required.
• Coordinate and communicate with other departments; independently prioritize tasks and support spa operations and guest services.
• Serve as Millennium system specialist, assisting with staff training and ensuring proper data entry procedures.
• Support management with monthly inventory, sales tracking, and maintaining standard operating procedures.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online