Spa GM in Training: Lead Front Desk & Sales Growth

Hand & Stone Massage and Facial Spa; Franklin (TN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – FRANKLIN (4091 Mallory Ln Suite 124, Franklin, TN 37067) is seeking a high-energy, sales-driven General Manager in Training (GMIT). You will own the front desk experience, drive sales performance, and lead a strong front desk team in a fast-paced franchise environment.

This GMIT role focuses on sales execution, guest experience, and operational excellence, with promotion from within based on performance and business needs.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to consistently meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Flexibility

Booking systems

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – FRANKLIN (4091 Mallory Ln Suite 124, Franklin, TN 37067) is seeking a high-energy, sales-driven General Manager in Training (GMIT). You will own the front desk experience, drive sales performance, and lead a strong front desk team in a fast-paced franchise environment.

This GMIT role focuses on sales execution, guest experience, and operational excellence, with promotion from within based on performance and business needs.