Spa General Manager - Multi-Unit Growth & Leadership

Elase; Bradenton (FL); Hybride; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

401k with company match

Paid time off

Paid holidays

Health, Dental, Vision insurance

Disability and Life Insurance

Employee discounts

Résumé du poste

Elase Med Spa is seeking a General Manager to lead our Sarasota location with a strong focus on sales growth and superior client service. You will empower a diverse team, ensure premium service delivery, and manage day-to-day operations to meet financial targets.

This role requires strategic leadership and hands-on supervision across spa services and staff. The ideal candidate has 4+ years in hospitality/retail/spa, proven P&L ownership, and experience managing multi-unit teams, with proficiency

Qualifications

• Bachelor's degree preferred; High School diploma required.
• 4+ years of relevant experience; experience in hospitality, retail or the spa industry preferred.
• 2+ years of experience managing high performing teams.
• Demonstrated achievement in managing a P&L, exceeding sales and KPI targets.
• Experience working with multi-units in the beauty and wellness space preferred.
• Experience working with, and managing, Medical Professionals preferred.
• Proficiency in POS systems required.
• Fluent in computer and phone skills; technical knowledge of MS Office Suite and HubSpot.

Responsabilités

• Lead a 5+ person team with diverse backgrounds of sales and medical expertise.
• Train and develop your team to operate with the highest standards of operations and client service.
• Develop the team by hosting regular 1:1 touch bases and continued training.
• Be on the floor actively engaging with employees to develop sales and client engagement abilities.
• Identify high-potential team members and create an internal pipeline for advancement.
• Recruit, retain, and develop a high-performing and diverse team.
• Monitor spa goals including revenue, margins, provider sales, and client retention.
• Meet and exceed financial targets (sales and KPIs) set by regional leadership.
• Manage all aspects of the spa’s operations in alignment with policy.
• Champion Elase’s core values and build relationships with clients, staff and community.
• Own full inventory lifecycle and budgeting.
• Collaborate with cross-functional partners to gather staff and client feedback.
• Address client feedback and escalate when needed.
• Propose process improvements to evolve Elase’s operations.

Connaissances

Leadership

Sales leadership

Team development

Operational excellence

Customer service excellence

Communication

Interpersonal skills

Training

Problem solving

Formation

Bachelor's degree

High School diploma

Outils

MS Office Suite

HubSpot

POS systems

Description du poste

Elase Med Spa is seeking a General Manager to lead our Sarasota location with a strong focus on sales growth and superior client service. You will empower a diverse team, ensure premium service delivery, and manage day-to-day operations to meet financial targets.

This role requires strategic leadership and hands-on supervision across spa services and staff. The ideal candidate has 4+ years in hospitality/retail/spa, proven P&L ownership, and experience managing multi-unit teams, with proficiency