Wellness Consultant & Guide

Massage Heights - Alamo Heights/Bandera/Leon Sprin; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Performance bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights - Alamo Heights/Bandera/Leon Sprin is seeking a Guest Experience Manager to deliver outstanding service across our eight San Antonio locations. You will welcome guests, manage bookings and payments, and promote memberships, packages, and retail with product knowledge.

The role requires a friendly, proactive attitude, flexibility for 32+ hours/week including mornings, evenings and weekends, and a strong focus on guest satisfaction.

Qualifications

• Warm, approachable and genuinely enjoy connecting with people
• Calm under pressure and solution-focused when challenges arise
• Attentive to details that enhance the guest experience
• Motivated to meet goals and go the extra mile for guests and teammates
• Available to work 32+ hours/week including mornings, evenings and weekends
• Reliable and flexible with transportation to travel between locations
• Tech-savvy and quick to learn, especially with booking software
• Customer service or sales experience is a plus, but attitude and willingness to learn matter most

Responsibilities

• Manage bookings, welcoming and checking out guests, and processing payments accurately
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations
• Help uphold cleanliness and hygiene through laundry, sanitation, and cleaning duties
• Resolve guest inquiries and concerns professionally to ensure a positive experience
• Consult with guests to assess needs and provide service recommendations
• Connect with guests to build rapport and create a warm, memorable experience
• Contribute to a positive, collaborative team culture with a focus on results

Skills

Customer service

Sales experience

Communication

Tech-savvy

Team collaboration

Adaptability

Booking software

Tools

Booking software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Experience Manager to deliver outstanding service and build lasting connections at our location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus - but a positive attitude and willingness to learn are what matter most.

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Why You Will Love Working at Heights Wellness Retreat

• Competitive Pay & Steady Growth
  • We offer competitive starting pay and guaranteed annual raises - because we believe your hard work deserves consistent recognition.'
• Comprehensive Health & Wellness Benefits
  • Access major medical coverage (with employer contribution), plus dental, vision, and life insurance options to support your well-being.
• Paid Time Off
  • Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
• Wellness Perks
  • Enjoy free monthly services, along with generous team member discounts - we prioritize your well-being just as much as our guests.
• A Supportive, People-First Culture
  • Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.

At Heights Wellness Retreat, our mission is to elevate the lives of our guests - and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!