Spa Front Desk Receptionist

Lily & Oak Wellness Spa; Lower Merion Township (Montgomery County); On-site; USD 22,000 - 36,000; Part time

Job summary

Lily & Oak Wellness Spa is seeking two warm, polished Front Desk Receptionists / Spa Technicians for a part-time hybrid role on the Main Line. You’ll greet clients, manage check-ins, and personally deliver spa services like cryotherapy, spray tans, and teeth whitening, while keeping our calendar busy.

Join a close-knit team at a growing boutique spa, where you’ll also handle lead follow-up, retail education, and promotional activities.

Qualifications

• Experience in a client-facing role with strong rebooking or upselling skills.
• Ability to greet clients warmly and manage check-in/check-out efficiently.
• Comfortable handling phones, emails, and scheduling tasks.

Responsibilities

• Greet clients and manage check-in/check-out.
• Book and confirm appointments in scheduling software.
• Deliver spa services to clients as part of hybrid role (training provided).
• Assist with private events and in-spa promotions.
• Support lead follow-up, client outreach, and retention efforts.

Skills

Customer service

Sales / upselling

Communication

Scheduling software

Tools

Booker/Mindbody

Job description

Front Desk Receptionist / Spa Technician at Lily & Oak Wellness Spa

Job Description

Lily & Oak Wellness Spa is a boutique medical aesthetics and wellness spa on the Main Line, located in the heart of Haverford. After nearly a decade serving the community, we're under new ownership and in an exciting growth phase - new services, new memberships, a refreshed brand, and a wave of new clients discovering us every week. We offer medical-grade aesthetics (HydraFacial, laser treatments, injectables, IV drip) alongside wellness services including cryotherapy, infrared sauna, Normatec compression, custom spray tanning, and teeth whitening.

We're a small, close-knit team where you'll never be "just the receptionist." You'll be the first voice and face our clients experience and a true partner in growing this business.

The Role

We're hiring two warm, polished, and self-motivated part-time Front Desk Receptionists / Spa Technicians who will keep our calendar full and our clients coming back. This is a true hybrid role: you'll run the front desk and serve as our spa technician, personally delivering services like cryotherapy, spray tans, and teeth whitening and helping prepare and staff our private events. Some days are steady and quiet - perfect for lead follow-up, client outreach, and helping with marketing. Other days bring a full book of appointments and a busy phone.

At the front desk, four things matter most, and they're how we'll measure success:

• Rebooking: clients leave with their next visit on the calendar
• Retail sales: clients go home with the right products for their skin and goals
• Google reviews: happy clients share their experience online
• Lead follow-up: new inquiries get a fast, personal response and become booked appointments

Spa Technician Services (We'll Train You!)

• Administer our non-aesthetic services: cryotherapy treatments, custom and booth spray tans, teeth whitening, and Normatec compression
• Get clients set up for infrared sauna sessions
• Seat clients in the lounge and look after them before and after their services
• Turn over treatment rooms between appointments
• Keep the lobby, lounge, and common areas guest-ready; handle spa laundry and light upkeep

Private Events

• Prepare for private events, including room setup and organizing everything needed ahead of time
• Provide spa services to guests during events
• Help keep each event organized and running on schedule

Rebooking & Client Retention

• Book every client's next appointment at checkout, based on their treatment plan and provider recommendations
• Conduct post-visit aftercare check-ins
• Reach out to clients who are due for a return visit or haven't booked in a while

Retail & Membership Sales

• Learn our skincare and wellness products well enough to recommend them with confidence
• Follow up on provider recommendations so clients leave with the products suggested for them
• Educate clients on our membership plans, packages, upgrades, and add-ons (commission paid!)

Google Reviews

• Ask clients to share their experience on Google at checkout and in follow-up messages
• Make leaving a review easy with a direct link by text or email
• Keep an eye on new reviews and flag any that need a reply from ownership

Lead Follow-Up & Conversion

• Respond the same business day to new leads from our website, ads, social media, phone, and email
• Follow up persistently and politely with anyone who hasn't booked yet
• Answer questions about services, pricing, and availability, and guide each lead to the right first appointment
• Keep lead notes and status up to date so nothing falls through the cracks

Front Desk & Client Experience

• Greet clients warmly and manage check-in/check-out
• Answer phones, texts, and emails
• Book, confirm, and manage appointments in our scheduling software (Booker/Mindbody - experience a plus, training provided)
• Assist with light marketing tasks, including capturing photo/video content for social media and supporting in-spa promotions

Who You Are

• Proven experience in a client-facing role where you rebooked clients, sold products or services, or followed up on leads - spa, salon, medspa, dermatology, dental, fitness, or hospitality
• Confident recommending services and retail without being pushy
• Comfortable asking happy clients for a review
• Persistent and organized - you follow through on every lead and detail
• Friendly, professional, and genuinely enjoy making people feel welcome
• A self-starter who finds something productive to do during slow periods
• Comfortable with hands-on, physical work, including delivering spa services, turning over rooms, setting up events, and being on your feet
• Interested in beauty and wellness, and excited to learn and deliver spa services
• Open availability Tuesday–Saturday (not every day - we'll set your schedule together), and able to work occasional private events - typically Thursday/Friday evenings (5–8 PM) or Saturday afternoons (2–5 PM)
• Flexible for either of two weekday shift options (10 AM–3 PM or 1–6 PM)
• Bonus points: experience with Booker/Mindbody, spray tanning, cryotherapy, teeth whitening, event support, or social media content

Learn more about us at lilyoakspa.com and @lilyoakspa on Instagram.

Lily & Oak Wellness Spa is an equal opportunity employer.