Spa Front Desk Leader: Growth, Bonuses & Perks

Hand & Stone Massage and Facial Spa; Annapolis (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa – ANNAPOLIS, MD is seeking a high-energy, sales-driven General Manager in Training to lead our front desk, coach the team, and promote memberships and services.

You will own daily guest flow, drive booking conversions, mentor staff, and support operations with a people-first leadership style. Compensation combines hourly pay, uncapped commissions, and performance bonuses, with potential to earn up to $45,000 annually.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Coach team on conversion and sales behaviors; promote services and offers.
• Own daily front desk operations and guest flow; ensure high guest experience.

Skills

Leadership

Sales

Customer service

Communication

Interpersonal skills

Tools

Booking system (Zenoti)

Job description

Hand & Stone Massage and Facial Spa – ANNAPOLIS, MD is seeking a high-energy, sales-driven General Manager in Training to lead our front desk, coach the team, and promote memberships and services.

You will own daily guest flow, drive booking conversions, mentor staff, and support operations with a people-first leadership style. Compensation combines hourly pay, uncapped commissions, and performance bonuses, with potential to earn up to $45,000 annually.