Spa Front Desk & Guest Experience Specialist

Alterra Mountain Company; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Great discounts and access to proDeals

Full medical benefits, vacation time,

paid parental leave

Job summary

Cambium Spa at Schweitzer is seeking a friendly, organized Spa Receptionist to be the welcoming face of our spa and wellness center in a serene mountain setting. You will manage bookings, greet guests, and support front desk operations to ensure a seamless guest experience.

The ideal candidate will have hospitality experience, strong communication, and the ability to create memorable visits for guests after a day on the slopes.

Qualifications

• High School/GED required.
• Minimum 2 years guest service experience is a plus.
• CPR/AED/First Aid certification preferred.

Responsibilities

• Greet guests warmly and professionally at the spa front desk.
• Manage spa appointment bookings, confirmations, and modifications.
• Answer phone calls, emails, and inquiries with accurate information about services and promotions.
• Check guests in and out for treatments to ensure smooth flow.
• Process payments and maintain accurate records for services and retail purchases.
• Provide recommendations on spa treatments and retail products.
• Maintain the front desk and lobby area appearance and cleanliness.
• Communicate with spa therapists and management to coordinate schedules.
• Assist with inventory tracking and light administrative tasks.

Skills

Guest service

Hospitality

Communication

Education

High School Diploma or GED

Tools

Scheduling system

POS system

Job description

Cambium Spa at Schweitzer is seeking a friendly, organized Spa Receptionist to be the welcoming face of our spa and wellness center in a serene mountain setting. You will manage bookings, greet guests, and support front desk operations to ensure a seamless guest experience.

The ideal candidate will have hospitality experience, strong communication, and the ability to create memorable visits for guests after a day on the slopes.