Spa Front Desk Associate — Guest Experience & Benefits

Pebble Beach; Pebble Beach (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee discounts at Pebble Beach</n

Golf privileges

Learning and development

Free lunch

Job summary

Pebble Beach Company, located in Pebble Beach, CA, seeks a Front Desk Clerk for The Spa to warmly check guests in and out, book appointments, and provide accurate information about hotel services.

You will handle guest data, resolve scheduling conflicts, answer calls, maintain a cash bank, and support team efforts. Prior hotel or resort experience is preferred; strong service orientation and attention to detail are essential.

Qualifications

• Must be service oriented, a self-starter, accurate and able to work with attention to detail.
• Ability to operate typical office equipment necessary.
• Basic math and accounting skills.
• Excellent telephone etiquette and interpersonal skills required.

Responsibilities

• Greet guests with proper salutation and a smile, offering them a tour.
• Accommodate guest’s needs by booking, confirming or changing appointments.
• Ascertain correct guest information and enter it accurately into the computer program.
• Assess and act accordingly on any scheduling conflicts, guest challenges or other instances.
• Answer the phone and book appointments as necessary and/or relay messages.
• Provide current and detailed information about all hotel departments, services and hours.
• Keep an accurate cash bank, making change and handling sales transactions.
• Check guests out in a timely, accurate and concerned manner.
• Participate in staff meetings, training and team efforts.
• Log in lost and found items, following established lost and found policy.
• Maintain organization and necessary supplies at front desk.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Skills

Service oriented

Office equipment

Math skills

Telephone etiquette

Job description

Pebble Beach Company, located in Pebble Beach, CA, seeks a Front Desk Clerk for The Spa to warmly check guests in and out, book appointments, and provide accurate information about hotel services.

You will handle guest data, resolve scheduling conflicts, answer calls, maintain a cash bank, and support team efforts. Prior hotel or resort experience is preferred; strong service orientation and attention to detail are essential.