Spa Front Desk & Guest Concierge (FT)

Highgate Hotels, LP

Las Vegas (NV)

On-site

USD 17,000 - 24,000

Full time

9 days ago

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Job summary

Westin Las Vegas is seeking a Spa Attendant/Front Desk Agent to assist spa staff and manage appointments and check-ins. You will support retail sales and provide a unique spa experience for members and guests.

The role requires greeting guests, handling registrations, and coordinating spa services, while ensuring smooth daily operations and excellent service standards in a busy hotel environment.

Qualifications

High School diploma or equivalent and/or 1-year spa experience.
At least 1-year retail experience preferred.
SNHD Food Handler and TAM/Alcohol Awareness card required.
Bi-lingual preferred.
Flexible and long hours sometimes required.

Responsibilities

Greet and welcome all guests and members.
Check guests and members in and out; administer keys to locker areas.
Process transactions for events, guest fees, membership fees, dues, etc.
Maintain spa operations including software, inventory, phones, appointments, and inquiries.
Be the initial and complete source of information on spa offerings and procedures.
Assist guests in the retail area.
Arrange spa appointments for services and packages.
Monitor appointments and staffing for order and efficiency.
Assist guests with spa prescriptions.
Ensure daily opening/closing readiness.
Maintain cleanliness and orderliness of facilities and amenities.
Provide spa tours as necessary.

Skills

Customer service

Multitasking

Communication skills

Flexible hours

Education

High School diploma or equivalent

Job description

The role requires greeting guests, handling registrations, and coordinating spa services, while ensuring smooth daily operations and excellent service standards in a busy hotel environment.

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