Guest Service & Front Desk Specialist

Las Vegas Element by Westin Airport; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits for you and ваш

Paid vacation

Job summary

Las Vegas Element by Westin Airport is seeking a Guest Service Agent/Front Desk Agent to welcome guests, register arrivals, and ensure a smooth check-in experience. You will handle calls, assist with requests, and maintain accurate guest records with discretion.

The role emphasizes hospitality, integrity, and teamwork. Duties include greeting guests, handling reservations, routing messages, managing the cash drawer, and supporting sales efforts as directed by hotel leadership.

Qualifications

• 0–1+ year of customer service experience.
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers wake-up calls and ensures common areas are clean.

Skills

Customer service

Hospitality

Integrity

Communication

Job description

Las Vegas Element by Westin Airport is seeking a Guest Service Agent/Front Desk Agent to welcome guests, register arrivals, and ensure a smooth check-in experience. You will handle calls, assist with requests, and maintain accurate guest records with discretion.

The role emphasizes hospitality, integrity, and teamwork. Duties include greeting guests, handling reservations, routing messages, managing the cash drawer, and supporting sales efforts as directed by hotel leadership.