Spa Front Desk Coordinator - Wellness & Guest Experience

Float Spa & Wellness Center, LLC; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Mandatory self-care days

Job summary

Jasper Float Spa & Wellness Center in Memphis, TN, is seeking a Front Desk Spa Associate who serves as the first point of contact for clients, ensuring a welcoming, calm, and professional spa experience that supports our wellness mission. You will handle client check-ins/outs, schedule appointments, answer inquiries about services and products, process payments, and support daily spa operations.

The ideal candidate is friendly, organized, detail-oriented, and thrives in a customer-focused

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of professional, customer-facing spa/salon experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience with Mindbody POS system required.
• Basic math skills for handling transactions.
• Professional appearance and punctual.
• Full-time availability with mornings, evenings, and weekends.
• Passion for helping others achieve wellness goals.

Responsibilities

• Greet clients warmly and ensure a positive first and last impression.
• Schedule, confirm, and manage appointments in the booking system.
• Answer phones, emails, and in-person inquiries regarding services, pricing, and policies.
• Handle customer inquiries and resolve any issues with professionalism and care.
• Check clients in and out, process payments, and handle retail sales.
• Maintain accurate client records and daily schedules.
• Support team members by communicating schedule changes and client needs.
• Maintain a clean and organized spa environment, ensuring all areas are stocked with necessary supplies.
• Communicate effectively with clients to understand their needs and provide personalized recommendations.
• Promote spa services, memberships, and retail products in a professional, non-pushy manner.
• Follow spa policies, procedures, and confidentiality standards.
• Assist with opening and closing duties as needed.
• Support wellness workshops and classes as needed, helping to facilitate a positive experience for participants.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Punctuality

Education

High school diploma

Tools

Mindbody POS

Job description

Jasper Float Spa & Wellness Center in Memphis, TN, is seeking a Front Desk Spa Associate who serves as the first point of contact for clients, ensuring a welcoming, calm, and professional spa experience that supports our wellness mission. You will handle client check-ins/outs, schedule appointments, answer inquiries about services and products, process payments, and support daily spa operations.

The ideal candidate is friendly, organized, detail-oriented, and thrives in a customer-focused