Spa Front Desk Coordinator

Keswick Hall; Charlottesville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Keswick Hall in Charlottesville seeks a Spa Front Desk Coordinator to book treatments by phone and email, welcome guests, conduct spa tours, and upsell services. The role includes maintaining spa common areas and supporting retail activities, with a full-time schedule and opportunities for growth within a luxury, learning-focused environment.

The position emphasizes high guest satisfaction, professional communication, and collaboration with spa teams to ensure smooth operations and premium

Qualifications

• Must communicate in English clearly in writing and speech.
• Strong multitasking and organizational skills.
• Ability to handle guest complaints gracefully.
• Experience in spa or hospitality preferred.

Responsibilities

• Maintain spa common areas and prep between appointments.
• Knowledge of treatments and ability to recommend and upsell.
• Process spa reservations, billing and greet guests on arrival and departure.
• Support retail: guest assistance, product display, inventory, upsell and merchandising.
• Reconcile discrepancies for retail and treatments with guests or report to a Manager.
• Handle guest complaints or problems immediately, ensuring guest satisfaction; communicate to management.
• Participate in designated programs, meetings and training; adhere to policies.

Skills

Excellent communication

Multitasking

Customer service

Hospitality

Job description

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.

The Spa Front Desk Coordinator is responsible for booking treatments via phone and email, welcoming guests, giving spa tours, selling retail items, upselling spa treatments, and opening or closing the spa. Coordinators will also provide effective guest service by maintaining commons areas of the spa including the locker rooms, reception area, and guest waiting areas.

Full-Time Position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

Responsibilities

Duties include but are not limited to:

• Maintain the areas in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, product inventory, suggestive selling, and merchandising.
• Reconcile all discrepancies for retail and treatments with guests or advise a Manager.
• Handle guest complaints or problem immediately, ensuring guest satisfaction. Communicate all the above to management to ensure communication to all necessary departments.
• Use good judgment and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings and training.
• Maintain complete knowledge and comply with all resort and departmental policies and procedures
• Review arrivals prior to approaching desk and be familiar with all Hotel guests, special requirements and potential problems.
• Perform other duties as assigned.

Qualifications

• Ability to communicate in English clearly and pleasantly, both orally and in writings, using correct spelling and grammar, with guests, team members, and management.
• Ability to compute basic mathematical calculations.
• Ability to multitask, remain calm under pressure and maintain organized areas.
• Must be able to work in an environment infused with a variety of scents, such as aromatherapy
• Comfortable working in the men's locker room
• Available to work holidays, weekends and evenings as needed.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.