Front Desk Concierge Mandara Spa

OneSpaWorld LLC; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k savings plan

Paid time away

Spa service/retail discounts and promo

Job summary

Mandara Spa is seeking a Concierge to assist with front-of-house operations, greet guests, and offer information and homecare services. The role emphasizes friendly phone contact, accurate information delivery, and a welcoming appearance in a luxury spa environment.

Ideal candidates have experience with a POS system, strong communication skills, and the ability to work as part of a team while maintaining high professional standards.

Qualifications

• Experience with a Point of Sale system (Book4Time preferred).
• Answering phones in a customer-facing environment is desirable.
• Computer literate with good keyboard skills and typing ability.

Responsibilities

• Greet guests and monitor front of house to ensure service excellence.
• Provide information and homecare services to guests.
• Maintain professional appearance and support smooth front desk operations.

Skills

POS system experience

Phone etiquette

Computer literate

Strong communication

Customer service

Team player

High school diploma

Education

High school diploma or equivalent

Tools

Book4Time POS

Windows proficiency

Job description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

Technical or Administrative Knowledge:

• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

Required Skills and Abilities and/or:

• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements

Benefits and Perks

A competitive benefits package is offered, inquire within for details to:

• Health, vision, dental insurance
• 401k savings plan
• Paid time away from work for eligible employees
• Employee spa service/retail discounts and promotional Friends & Family program