Assistant Front Desk Manager: Guest Experience Leader

Pebble Beach; Pebble Beach (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

Golf privileges

Career growth opportunities

Free meal during shift

Job summary

The Inn at Spanish Bay, part of Pebble Beach Company, is seeking an Assistant Front Desk Manager to oversee the Front Desk and PBX operations, ensuring top-tier guest service and smooth collaboration with Reservations and Guest Services.

You will supervise staff, manage group arrivals, handle billing discrepancies, and participate in scheduling, training, and performance reviews while upholding Pebble Beach standards.

Qualifications

• 2–4 years hotel or resort experience with supervisory responsibilities.
• Able to perform and manage direct reports in the essential duties of Team Leader, Supervisor, Front Desk Clerk, and Overnight Front Desk Clerk.
• Proficient in Microsoft Office.

Responsibilities

• Comprehensive understanding and hands-on performance of hotel operating system and its functional keys.
• Acknowledge person in charge of group and work with them to coordinate arrangements.
• Investigate “no-shows” and deposits that have not been accounted for from the previous day.
• Complete the Daily Room Sales Count every morning.
• Manual postings for room, taxes, and service charges for transient and group bookings when necessary.
• Block rooms, including groups, VIPs, and special requests, with appropriate notations on registration cards.
• Maximize financial performance – upsell and suggestive selling for added revenue.
• Supervise posting and balancing of departmental charges and verify signatures; deposit revenue with paperwork.

Skills

Supervisory experience

Direct reports management

Microsoft Office

Job description

The Inn at Spanish Bay, part of Pebble Beach Company, is seeking an Assistant Front Desk Manager to oversee the Front Desk and PBX operations, ensuring top-tier guest service and smooth collaboration with Reservations and Guest Services.

You will supervise staff, manage group arrivals, handle billing discrepancies, and participate in scheduling, training, and performance reviews while upholding Pebble Beach standards.