Spa Front Desk Agent

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton; Scottsdale (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee rates

Discounts on food/beverage

Room to grow and develop

Job summary

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton is seeking a Guest Relations professional to warmly welcome guests, address questions, and create personalized reservation experiences including wellness journey classes and spa bookings.

You will answer calls with luxury etiquette, schedule services in Book4Time, and assist with payments while maintaining a premium spa ambiance and confidentiality for guests and colleagues.

Qualifications

• Proactive guest service experience in luxury hospitality preferred.
• Strong teamwork and interpersonal communication skills.
• Ability to adapt to guest needs with discretion.

Responsibilities

• Greet guests warmly and acknowledge them by name when possible.
• Schedule spa services and wellness classes, and assist with reservations.
• Answer phones with luxury etiquette and handle guest questions.
• Process guest payments and verify authorizations following policies.
• Maintain spa ambiance and assist guests with accessibility needs.

Skills

Proactive Guest Service

Team Work

Diversity Relations

Learning

Computer Skills

Job description

Guest Relations:

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
• Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership. Anticipate guest service needs, acting on them when possible.
• Promote and sell spa.
• Resolve guest situations.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.

Communication:

• Answer telephones using appropriate etiquette and luxury verbiage.
• Provide clear, concise communications.
• Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Scheduling:

• Schedule services for individuals using Book4Tiime reservation software.
• Complete confirmation calls & reviews of guest itinerary.
• Check-in guests for appointments.
• Advise providers of last-minute changes or additions to the schedule.
• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and amenities.

Payment/Cash Handling:

• Obtain and process guest payments for the spa.
• Verify payment authorization for checks and credit cards.
• Process adjustment vouchers, correction vouchers, and miscellaneous charges.

Job Requirements:

Physical Tasks:

• Stand, sit or walk for an extended period of time or for an entire work shift.
• Occasionally lift 25lbs.

Policies and Procedures:

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
• Report work-related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
• Stay in compliance with the dress code by keeping a neat, clean, and tidy appearance.
• Maintain cleanliness/orderliness/ambiance of the spa.

Essential Competencies:

Interpersonal Skills:

• Proactive Guest Service.
• Team Work.
• Diversity Relations.

Analytical Skills:

• Learning.
• Computer Skills.

B

Enefits of Working with Us:

• The Boulders is a Hilton property with many amazing benefits:
• Employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member.
• We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, veteran or disability status.