Spa Front Desk Agent

Sanibel Harbour Marriott Resort and Spa; Fort Myers Beach (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance

Dental Insurance

Vacation and sick/personal time

Job summary

Sanibel Harbour Marriott Resort and Spa is seeking a guest-focused professional for front desk operations. You will check in guests, verify reservations via SpaSoft, process all payment types, and ensure accurate closing of daily reports.

You will respond to guest calls and requests, coordinate with departments, and provide local information while maintaining a high standard of appearance and professionalism. This role is on-site at our Fort Myers Beach location.

Qualifications

• Work well with guests to meet needs and resolve issues.
• Ability to process payments and closing reports accurately.
• Maintain professional appearance and protect company assets.

Responsibilities

• Process guest check-ins by confirming reservations via SpaSoft.
• Handle all payment types including room charges, cash, checks, debit or credit.
• Process check-outs and resolve any issues or disputes.
• Answer, record, and respond to guest calls, messages, and requests.
• Coordinate with Spa departments to track service readiness.
• Provide directions and information about property and local area.

Skills

Guest services

Cash handling

Multitasking

Communication

Professionalism

Tools

SpaSoft

Job description

What you will be doing:

• Process all guest check-ins by confirming reservations via the Spa Soft computer program.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any issues and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other Spa Departments and providers to track the readiness of services.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing report in the computer system as well as in Micros.
• Cash the guests' personal checks and traveler's checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop the receipts according to Accounting specifications.

Requirements:

• Candidates must have a work permit and proper paperwork to be employed in the USA.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits:

• Competitive salary.
• Health Insurance.
• Dental Insurance.
• Vacation and sick/personal time off.
• Flexible spending accounts (medical and dependent care).
• Company-paid basic life insurance.
• Short-term disability.
• Long-term disability.
• 401(k).
• Travel benefits.