Spa Front Desk

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Affordable Health and Dental Insurance

On-site Medical Center

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

Tuition Reimbursement and Higher Ed.\u

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Access to Family Outreach Center

Job summary

Rosen Hotels & Resorts in Orlando, FL is seeking a Spa Front Desk representative to greet guests, answer inquiries, schedule spa appointments, and process payments, while upholding the brand's high standards.

This role requires strong customer service skills, attention to detail, and the ability to handle multiple tasks, including assisting with gift shop and locker duties, all in a drug-free, nicotine-free workplace.

Qualifications

• Minimum 6 months of customer service experience preferred.
• Excellent attention to detail skills.
• Ability to lift to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Responsibilities

• Greet and assist guests and members warmly and professionally.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Conflict management

Education

High school diploma or equivalent

Job description

Summary

The Spa Front Desk serves as the first point of contact for guests, ensuring a welcoming and efficient experience. This role is responsible for handling inquiries, scheduling appointments, and maintaining a high level of customer service while upholding Rosen Hotels & Resorts standards. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities

• Greet and assist guests and members warmly and professionally.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications

• Minimum 6 months of customer service experience preferred.
• Excellent attention to detail skills.
• Ability to lift to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s)

• High school diploma or equivalent is preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.